Contact Us

Get in touch with our team so we can assist you in resolving your customer's query.

Indonesia

Qantas Department Contact Operating Hours - closed Public Holidays
Qantas Agency Connect qfres-jkt@holidaytours.net or qfsales-jkt@holidaytours.net Monday to Friday
0830 - 1700
Qantas Group Travel Phone: +62 21 25556 300
indonesia@qantasgrouptravel.com
Monday to Friday
0900 - 1700
Qantas Contact Centres  qfres-jkt@holidaytours.net Monday to Friday
0830 - 1700
Qantas Frequent Flyer Phone: +61 2 9433 2329
 
Qantas Specific Needs qfres-jkt@holidaytours.net Monday to Friday
0830 - 1700
Flight Status qfres-jkt@holidaytours.net Monday to Friday
0830 - 1700
Qantas Audit Queries qfres-jkt@holidaytours.net Monday to Friday
0830 - 1700
Qantas Refunds qfres-jkt@holidaytours.net Monday to Friday
0830 - 1700
Customer Care Submit a Customer Care FormOpens in a new tab or window on behalf of your customer
 

Malaysia

Qantas Department Contact Operating Hours
Qantas Agency Connect Phone: +603-20535033
Monday to Friday
0830 - 1730
Qantas Group Travel Phone: +603-20535033
Monday to Friday
0830 - 1730
Qantas Contact Centres  Phone: +603-20535033
Monday to Friday
0830 - 1730
Qantas Frequent Flyer Phone: +603-20535033
 
Qantas Specific Needs Phone: +603-20535033
Monday to Friday
0830 - 1730
Flight Status Phone: +603-20535033
Monday to Friday
0830 - 1730
Qantas Audit Queries Phone: +603-20535033
Monday to Friday
0830 - 1730
Qantas Refunds Phone: +603-20535033
Monday to Friday
0830 - 1730
Customer Care Submit a Customer Care FormOpens in a new tab or window on behalf of your customer
 

Philippines

Qantas Department Contact Operating Hours
Qantas Agency Connect Phone: +63 998 538 4748 or +63 945 702 4730 
qfmnlsales@holidaytours.net
Monday to Friday
0830 - 1730
Qantas Group Travel philippines@qantasgrouptravel.com Monday to Friday
0830 - 1730
Qantas Contact Centres  Phone: +63 998 538 4748 or +63 945 702 4730 
qfmnlsales@holidaytours.net
Monday to Friday
0830 - 1730
Qantas Frequent Flyer Phone: 1 800 1611 0034 

Monday to Friday
0830 - 1730
Qantas Specific Needs Phone: +61 2 9433 2329 
qfmnlsales@holidaytours.net
 
Flight Status Phone: +63 998 538 4748 or +63 945 702 4730 
qfmnlsales@holidaytours.net
Monday to Friday
0830 - 1730
Qantas Audit Queries Phone: +63 998 538 4748 or +63 945 702 4730 
qfmnlsales@holidaytours.net
Monday to Friday
0830 - 1730
Qantas Refunds qfmnlsales@holidaytours.net Monday to Friday
0830 - 1730
Customer Care Submit a Customer Care FormOpens in a new tab or window on behalf of your customer
 

Singapore

Qantas Department Contact Operating Hours
Qantas Agency Connect Phone: +65 67036867
sinagencyconnect@qantas.com.au
Monday to Friday
0830 - 1730
Qantas Group Travel singapore@qantasgrouptravel.com Monday to Friday
0830 - 1730
Qantas Contact Centres  Phone: +65 6415 7373 

Monday to Friday
0830 - 1730
Qantas Frequent Flyer Phone: +65 6415 7366
 
Qantas Specific Needs Phone: +65 6415 7373   

Monday to Friday
0830 - 1730
Flight Status Phone: +65 6415 7373  

Monday to Friday
0830 - 1730
Qantas Audit Queries sinagencyconnect@qantas.com.au Monday to Friday
0830 - 1730
Qantas Refunds Phone: +65 6415 7373 

Monday to Friday
0830 - 1730
Customer Care Submit a Customer Care FormOpens in a new tab or window on behalf of your customer
 

South Korea

Qantas Department Contact Operating Hours
Qantas Agency Connect Phone: +822 777 6874 
qantas-kr@holidaytours.net
Monday to Friday
0900 - 1800
Qantas Group Travel Phone: +822 777 6874  
korea@qantasgrouptravel.com
Monday to Friday
0900 - 1800
Qantas Contact Centres  Phone: +822 777 6874   
qantas-kr@holidaytours.net
Monday to Friday
0900 - 1800
Qantas Frequent Flyer Phone:  13 11 31 option 2, Frequent Flyer service centre   
qantas-kr@holidaytours.net
Monday to Friday
0900 - 1800
Qantas Specific Needs Phone: +822 777 6874 
qantas-kr@holidaytours.net
Monday to Friday
0900 - 1800
Flight Status Phone: +822 777 6874 
qantas-kr@holidaytours.net
Monday to Friday
0900 - 1800
Qantas Audit Queries Phone: +822 777 6874 
qantas-kr@holidaytours.net
Monday to Friday
0900 - 1800
Qantas Refunds Phone: +822 777 6874  
qantas-kr@holidaytours.net
Monday to Friday
0900 - 1800
Customer Care Submit a Customer Care FormOpens in a new tab or window on behalf of your customer
 

Taiwan

Qantas Department Contact Operating Hours
Qantas Agency Connect Phone: +886 2 2509 2000
qantastaiwan@holidaytours.net 
Monday to Friday
0900 - 1230; 1330 - 1730
Qantas Group Travel Phone: +886 2 2509 2000
fyang@holidaytours.net
Monday to Friday
0900 - 1230; 1330 - 1730
Qantas Contact Centres  Phone: +886 2 2509 2000
qantastaiwan@holidaytours.net
Monday to Friday
0900 - 1230; 1330 - 1730
Qantas Frequent Flyer Phone: +61 2 9433 2329
Monday to Friday
0900 - 1230; 1330 - 1730
Qantas Specific Needs Phone: +886 2 2509 2000
qantastaiwan@holidaytours.net
Monday to Friday
0900 - 1230; 1330 - 1730
Flight Status Phone: +886 2 2509 2000
qantastaiwan@holidaytours.net
Monday to Friday
0900 - 1230; 1330 - 1730
Qantas Audit Queries Phone: +886 2 2509 5111
Michelle_hung@holidaytours.net
Monday to Friday
0900 - 1230; 1330 - 1730
Qantas Refunds Phone: +886 2 2509 5111
Michelle_hung@holidaytours.net
Monday to Friday
0900 - 1230; 1330 - 1730
Customer Care Submit a Customer Care FormOpens in a new tab or window on behalf of your customer
 

Thailand

Qantas Department Contact Operating Hours
Qantas Agency Connect Phone: +662 632 6611-14  
qantas-bkk@holidaytours.net
Monday to Friday
0830 - 1700
Qantas Group Travel Phone: +66 2 632-6614
thailand@qantasgrouptravel.com
Monday to Friday
0830 - 1700
Qantas Contact Centres  Phone: +662 632 6611-14  
qantas-bkk@holidaytours.net
Monday to Friday
0830 - 1700
Qantas Frequent Flyer Phone: +001 800 611 2867 or +66 12 8222 2417  
qantas-bkk@holidaytours.net
 
Qantas Specific Needs Phone: +662 632 6611-14  

Monday to Friday
0830 - 1700
Flight Status Phone: +662 632 6611-14  

Monday to Friday
0830 - 1700
Qantas Audit Queries Phone: +662 632 6611-14  

Monday to Friday
0830 - 1700
Qantas Refunds Phone: +662 632 6611-14  
qantas-bkk@holidaytours.net
Monday to Friday
0830 - 1700
Customer Care Submit a Customer Care FormOpens in a new tab or window on behalf of your customer
 

Vietnam

Qantas Department Contact Operating Hours
Qantas Contact Centres  Phone: +61 131313 or +612 8222 2439   
 
Qantas Frequent Flyer Phone: +612 9433 2329   
 
Customer Care Submit a Customer Care FormOpens in a new tab or window on behalf of your customer
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