Commercial and Reward Bookings policy for customers impacted by NS24 A380 schedule changes

Commercial Policy|Published 7 February 2024

The following commercial policy is available to customers holding a valid 081 ticket for tickets issued on/before 6 February 2024 for departures between 15 July 2024 to 27 October 2024, and between 18 July 2024 to 29 September 2024.

Affected destinations: Melbourne to/from Los Angeles, Sydney to/from Johannesburg.

Options for customers holding a Qantas (081) issued ticket:

Customer options:

Option Permitted actions Ticket Reissue Conditions
1. Rebook
  • Rebook to another Qantas operated and marketed flight.
  • Rebook on the same day as the original booking; If unavailable, rebook +/-1 day of the original travel date; or next available flight.
  • Rebook to the same cabin as the original booking. Where a cabin is no longer available or offered, customers can be accommodated / rebooked on the next available Qantas operated flight in a lower cabin and offered a partial refund if applicable. Downgrade refund should only be applied for after travel has been completed.
  • Rebook into the same booking class as the original booking. If original booking class is unavailable, rebook into the lowest available class in the same cabin.
  • Rebook the same routing as the original booking. If same routing not possible, rerouting via a different port on connecting Qantas operated flights. All rerouting must be on a permitted route map.
  • Reissue with authority 602166 in endorsement box
  • Change fee does not apply
  • Additional fare/taxes do apply.
  • All details of the original ticket including fare basis and fare calculation to be shown on the new ticket.

Note:

  • Adcol fare and taxes are only applicable if a customer requests a voluntary change of cabin/travel date outside this policy
2. Credit
  • Retain the value of the ticket in credit.
  • New travel dates must be within ticket validity.
  • Reissue with authority 602166 in endorsement box
  • Change fee does not apply
  • Additional fare/taxes do apply.
  • If the new fare is of a higher value than the existing ticketed fare, the fare difference is payable by the customer. Applicable ticket surcharges, fees and taxes may apply.
3. Refund
  • If the above alternative options are not suitable, customers are entitled to a refund.
  • Customers who have commenced their journey are entitled to a refund of the impacted sector/s.
  • Refund Applications can be submitted via BSP Link or ARC with reference to the Authority number 602166 to waive any refund fees
  • Refund fee does not apply
  • To request a refund, return the ticket to the original point of purchase

Commercial Policy Conditions

  • Flights no longer required must be cancelled prior to scheduled departure.
  • All Qantas flight changes need to be actioned (reissued or revalidated) prior to travel
  • Qantas will not be responsible for paying any other costs or expenses such as hotel or other ground operator fees arising due to events beyond our control, unless required by applicable laws.
  • All other rules and conditions of the ticket remain unchanged.
  • Once a ticket has been reissued using this authority, subsequent changes are subject to farerules and conditions (unless covered by this or another commercial policy).

For customers with unticketed bookings:

For unticketed bookings, alternate flights/routings can be rebooked subject to availability and tickets issued in accordance with fare conditions.

For customers with a Qantas Points Plus Pay bookings:

Qantas Points Plus Pay Bookings are entitled to the same options and conditions as listed above.

For customers on Qantas Frequent Flyer Classic Reward Tickets:

Qantas Classic Flight Reward tickets cannot be retained in credit. They can be changed or refunded. This must be done via Contact Centres.