Commercial Policy for customers impacted by Sydney-Bangkok schedule change
Commercial Policy|Published 19 May 2023
A commercial policy is available for customers who have been impacted by the cancellation of Jetstar Asia (3K) services. View commercial policy
The following commercial policy is available to customers impacted by schedule change on QF295 and QF296 from Sydney to/from Bangkok for tickets issued on/before 19 May 2023 for travel between 31 March 2024 to 10 May 2024.
Customer options:
Option | Permitted actions | Ticket Reissue Conditions |
1. Upgrade from economy to premium economy |
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2. Credit |
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3. Refund |
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For unticketed bookings, alternate flights/routings can be rebooked subject to availability and tickets issued in accordance with fare conditions.