Qantas Agency Connect Service Fees

A wide range of Qantas Agency Connect functions can be self-serviced online, through your GDS or Technology Partner. A service fee applies if you choose to process these functions via telephone or email with the Qantas Agency Connect Team. Service fees do not apply if you contact the Qantas Agency Connect Team within 1 business day of departure or you are unable to self-service the transaction.

Service	Fee	Charge Per
Fare Quote (except oneworld and Global Explorer fares)	$50.00CAD	PNR
Fare Reassessment (except oneworld and Global Explorer fares)	$50.00CAD	PNR
Cancelled in Error	$50.00CAD	PNR
Fare Rule Waiver (Ticketing Deadline - Consultant error; Expired Fare - Consultant error)	$50.00CAD	PNR
Fare Rule Waiver (Change Fee - Consultant error; Ticket validity)	$50.00CAD	Ticket
Ticketing (see below for application and exceptions)	$50.00CAD	Ticket

Service Fee Payment

You can pay the Service Fee over the phone by EMD or credit card. Agency credit cards are accepted for payment of Service Fees only. Payment is required at the time of the request prior to the service being facilitated by Qantas.

EMD Payments

An EMD-S (stand-alone) is required for service fee payments to the Qantas Agency Connect Team. The EMD should be issued as a lump sum without any breakdown of GST.

EMD-S Service Codes

EMD Type: ‘S’
Service Code: ‘ICSF’
RFIC: ‘D’
RFISC: ‘ICS’

Qantas Agency Connect Ticketing

The service fee applies for the following ticketing transactions by Qantas Agency Connect:

GDS system outages/faults with a job number
Other Airlines coupon status is not updated to flown and travel is imminent
Change of TMC
Subsequent reissues by Qantas Agency Connect

The service fee DOES NOT apply for the following ticketing transactions by Qantas Agency Connect:

Name Correction
Class Upgrade
Involuntary reissues due to a Qantas Schedule change
Subsequent reissue of a schedule change
A coupon for a Qantas flight has not updated to flown and travel is imminent