Frequently Asked Questions

In early 2021, the Learning Hub moved to a new and improved digital platform. This allowed us to align our content with the changed market conditions, our current product and network offering and to best support your development in assist you to sell Qantas. 

We understand that everyone learns differently and at their own pace. As we build new content, we will be offering exciting and engaging ways for you to learn with us 24/7 on any device so you can learn at your own pace at a time that is convenient for you. These may vary from e-learns, infographics, podcasts, videos, virtual classrooms and more… 

The language of the website can be changed to various languages available in the settings. Currently our learning content is created in English only with scope to look at changing this in the future.

Yes, your learning is tracked so you can see what learning you have already completed and have a record of completions.

Absolutely. The Qantas Learning Hub is a personalised and secure digital learning platform.  

Just head to Help & Support and then 'Contact us' to submit your feedback.  

With flexibility in mind we offer 24/7 access to the Learning Hub on any device, you can learn at your own pace at a time that is convenient for you. 

Since the onset of COVID-19, the travel industry and Qantas have had to evolve during these unprecedented times. The Learning Hub moved to a new platform, providing the site with a new look and feel along with new learning content for you to explore. The new platform is smaller than the old Learning Hub, with a range of exciting learning opportunities tailored to suit today’s market, current learning statuses and registrations were also reset to reflect the site’s new content.

It’s easy. Just click on the Register button located on the Qantas Agency Connect learning hub page and complete the registration form. You’ll receive an automated email response with your confirmed access details within a few minutes.  You can then access the Hub and update your user profile.

Yes. You’ll need to provide either your valid agency IATA or TIDS number to register to use the Qantas Learning Hub.

Yes. You need to be a registered Travel Agent with a valid IATA/TIDS number to access the Qantas Learning Hub. 

It is a simple two-step process. First you register with your name, email and IATA/TIDS number, then we send you an email to complete your user profile. Once you have updated your profile you are ready to learn with us.

Just head to Help & Support and then 'Contact us’ for assistance in resetting your password.

Just head to Help & Support and then 'Contact us’ for assistance in registration.

Just head to Help & Support and then 'Contact us’ for assistance.

The Qantas Agency Connect site has been set up for access for the Agency/Office recognising the office IATA/TIDs number, the Learning Hub has been set up on an individual profile to allow for personalised service.

We always suggest you clear your cookies and refresh, But should you still not see your learning status head to Help & Support and then 'Contact us’ to submit your feedback.