Qantas Ticketing Authority

This standardised application process applies to all requests for ticketing authority, regardless of where the application is made, including:  

• Ticketing authority applications made by Agents that are new to Qantas; 
• Agents with existing Qantas Ticketing Authority who are requesting Ticketing Authority for an additional IATA; and 
• Agents requesting a reactivation of Ticketing Authority. 

The application process highlights our ‘Terms’. If your business markets, sells, facilitates or tickets a booking on Qantas these Terms apply to you. You can read through them here.

The bulk of applications are processed and an outcome communicated back to the Agent within 10 business days.

Note applications will be delayed if: 

• the IATA number is not registered with Qantas Agency Connect (QAC) 
• the application form has not been completed in full 
• inaccurate information has been supplied 
• supporting documentation has not been received (refer to Checklist)
• Consultation is required with local sales representatives
• During high demand periods

1. Go to your local QAC site; 
2. Register the new IATA number for QAC 
3. Download and complete the Ticketing Authority form by printing and filling in manually or by completing electronically. For multiple IATA numbers please complete one form per IATA and email each form individually i.e. one form per email request
4. Submit the completed form by emailing to qantasticketingauthority@qantas.com.au; 
5. Qantas will process your application and return an outcome within 10 business days.

Yes. Please take the following steps to reactivate ticketing authority:  

1. Go to your local QAC site; 
2. Download and complete the Ticketing Authority form by printing and filling in manually or by completing electronically. For multiple IATA numbers please complete one form per IATA and email each form individually i.e. one form per email request 
3. Attach your reactivation notice from IATA or MyArc (on letterhead) confirming that your ability to ticket has been reinstated; 
4. Submit the completed form and IATA notice by emailing both documents to qantasticketingauthority@qantas.com.au; 
5. Qantas will process your application and return an outcome within 10 business days.  

Please note the ‘reactivation’ pathway will only be available for Agents who have recently held ticketing authority. 

No. To process your request and avoid any delays each IATA requires its own application form and must be  emailed individually to qantasticketingauthority@qantas.com.au  

Qantas will accept applications that have been completed and signed electronically. 

Qantas’ Agency Compliance team will liaise with you directly if we have any questions relating to your application. 

Yes. This process also applies to Agents applying for ticketing authority in the United States.

An additional form must be completed by Agents in Germany confirming their relationship with the customer. This form must be completed with every ticketing authority request and is available on the EU QAC Site. 

Please reach out via QAC or your Qantas Account Manager for any questions.  

Please use the below setup checklist prior to submitting your Ticketing Authority Application 

1. Qantas Agency Connect (QAC) registration complete
2. QF Ticketing Authority Application Form completed in full
3. IATA POS Germany only reischaltung BSP Link – Antrag  form
4. Current year IATA Accreditation Certificate attached 
5. IATA accreditation reinstatement letter attached (reactivation request only)