Qantas Distribution Platform Portal FAQs

The Qantas Distribution Platform portal is a web-based user interface that enables your travel agency to access Qantas NDC offers and make NDC bookings. The Qantas Distribution Platform portal will enable an agency to shop for offers, create bookings, tickets and service flights and ancillaries.

The portal is intended to provide travel agencies who may not access Qantas NDC content via an Certified Technology Partner with another option to access Qantas NDC content in a quick and easy way without technical set up or fees. It may not be an appropriate solution for larger travel agencies with complex technical requirements and customer needs.

Our agency partners currently access Qantas NDC content via our Certified Technology Partners, all of which have delivered, and are developing advanced NDC capabilities, to cater to a range of agency types and customer requirements. However, we acknowledge that access Qantas NDC via an Certified Technology partner may not be appropriate or possible for all agencies. To ensure all of our agency partners can access Qantas NDC content, and the great benefits NDC brings, we will be launching the Qantas Distribution Platform portal in early 2024. 

To access the portal, a travel agency must be registered with Qantas Agency Connect, have a valid TIDS, IATA or ARC and be participating in the Qantas Channel. Find out how to register for the Qantas Channel here. 

Registrations will be available on the Qantas Agency Connect site in early 2024. We will provide more information once registrations are available for Travel Agency Managers.

No.  One of the pre-requisites for accessing the portal is participating in the Qantas Channel, therefore the Qantas Channel Fee will not be applied to any bookings made in the portal.  

Travel agencies in countries where the Qantas Distribution Platform is available, will also be able to access the Qantas Distribution Platform portal. For more information on where the Qantas Distribution Platform is available, please visit the global access to the Qantas Distribution Platform page.

English, Arabic, French, German, Spanish, Portuguese, Italian, Chinese, Japanese, Korean, Russian and Ukrainian.   

Yes, your agency can access the portal and other GDS or Certified Technology Partners at the same time. 

As a TIDS agency you can use the portal to make NDC bookings. If your consolidator is with a GDS, they will also need to register for the portal to access and ticket your bookings. If your consolidator is with an Certified Technology Partner, they can either register and ticket via the portal or ticket through their nominated Certified Technology Partner as per existing process.

*Please contact your Certified Technology Partner to confirm the consolidator model ticketing capability is available. 

The Qantas Distribution Platform portal will have all the capabilities delivered via the Qantas Distribution Platform. These include;  

• one-way, round trip and multi-stop bookings on Qantas and codeshare flights 

• ancillary products including additional paid baggage, free and paid seat selection, exit row and extra legroom seats, and carbon offset.  

For all of the capabilities available via the Qantas Distribution Platform portal, visit the Qantas Distribution Platform Capability Listing page.

The Qantas Distribution Platform portal offers the following servicing options;  

• automated exchanges 

• cancellations including void and automated refund 

• cancellation and credit for further travel 

• exchanges using a ticket in credit 

• involuntary exchanges 

• split /divide order 

• ancillaries and services  

For all of the capabilities available via the Qantas Distribution Platform portal, visit the Qantas Distribution Platform Capability Listing page.

The Qantas Distribution Platform portal offers a counter sales report reporting functionality which generates a list of transactions the agency has made within the portal. The portal does not offer any direct integration to an agency’s mid or back-office system.

No, at this point in time, there are no plans to develop direct integration or connection to agencies mid or back-office systems.