Commercial Policy for customers impacted by Sydney-Singapore schedule change

Commercial Policy|Published 19 May 2023

The following commercial policy is available to customers impacted by schedule change on QF291 and QF292 from Sydney to/from Singapore for tickets issued on/before 19 May 2023 for travel between 29 October 2023 to 10 May 2024. 

Options for customers holding a Qantas (081) issued ticket:

Customer options:

Option Permitted actions Ticket Reissue Conditions
1. Rebook
  • Rebook to another Qantas Airways operated flight within +/- 1 day on the same routing as the original booking.
  • If the same booking class is not available, the lowest booking class within the same cabin may be booked.
  • Where a cabin is no longer available, customers can be accommodated / rebooked on the next available Qantas operated flight in a lower cabin and offered a partial refund if applicable.
  • Reissue with authority 574623 in endorsement box
  • Change fee does not apply
  • Additional fare/taxes do not apply.
  • All details of the original ticket including fare basis and fare calculation to be shown on the new ticket.
2. Upgrade from economy to premium economy
  • If originally booked in economy cabin, passenger can request to be rebooked into premium economy cabin on the same flight and same date subject to premium economy cabin availability.
  • Rebook into the lowest available premium economy booking class with change fee waived, additional taxes and fare difference apply.
  • Reissue with authority 574623 in endorsement box
  • Change fee does not apply
  • Additional fare/taxes do apply.
3. Credit
  • Retain the value of the ticket in credit.
  • New travel dates must be within ticket validity.
  • Reissue with authority 574623 in endorsement box
  • Change fee does not apply
  • Additional fare/taxes do apply.
  • If the new fare is of a higher value than the existing ticketed fare, the fare difference is payable by the customer. Applicable ticket surcharges, fees and taxes may apply.
4. Refund
  • If the above alternative options are not suitable, customers are entitled to a refund.
  • Customers who have commenced their journey are entitled to a refund of the impacted sector/s.
  • Refund Applications can be submitted via BSP Link or ARC with reference to the Authority number 574623 to waive any refund fees. 
  • Refund fee does not apply
  • To request a refund, return the ticket to the original point of purchase

Further conditions:

  • Flights no longer required must be cancelled prior to scheduled departure.
  • All Qantas flight changes need to be actioned (reissued or revalidated) prior to travel
  • Qantas will not be responsible for paying any other costs or expenses such as hotel or other ground operator fees arising due to events beyond our control, unless required by applicable laws. 
  • All other rules and conditions of the ticket remain unchanged. 
  • Once a ticket has been reissued using this authority, subsequent changes are subject to fare rules and conditions (unless covered by this or another commercial policy).

For customers with unticketed bookings:

For unticketed bookings, alternate flights/routings can be rebooked subject to availability and tickets issued in accordance with fare conditions.