Commercial policy for customers impacted by Qantas codeshare changes on American Airlines services

• Rebook to another Qantas Airways codeshare flight operated by American Airlines between US – US/ CA/ MX on the same day with the same origin and destination as the original booking. 
• Rebook to another American Airlines operated flight between US – US/ CA/ MX on the same day with the same origin and destination as the original booking. 
• If the same booking class is not available, the lowest booking class within the same cabin may be booked.
• Where a cabin is no longer available, customers can be accommodated / rebooked on the next available American Airlines operated flight in a lower cabin and offered a partial refund if applicable. 

• Reissue with authority 691295 in endorsement box
• Change fee does not apply.
• Additional fare/taxes do not apply.
• All details of the original ticket including fare basis and fare calculation to be shown on the new ticket.

Qantas NDC Call Out

Where the affected flight has been rebooked via reshop in the original booking, add the waiver code 691295 and waiver type ‘‘Additional Fare/Tax/Change Fee’ have been added, the commercial waiver workflow will automatically waive the additional fare, taxes and change fee.

Please contact your Technology Partner if further assistance is required. 

• Retain the value of the ticket in credit.
• New travel dates must be within ticket validity.

• Reissue with authority 691295 in endorsement box
• Change fee does not apply.
• Additional fare/taxes do apply.
• If the new fare is of a higher value than the existing ticketed fare, the fare difference is payable by the customer. Applicable ticket surcharges, fees and taxes may apply.

Qantas NDC Call Out

Where a ticket has been held in credit due to a commercial policy, you must create a new NDC booking then add the waiver code 691295 and waiver type ‘Change Fee’ have been added, the commercial waiver workflow will automatically waive the change fee.

Please contact your Technology Partner if further assistance is required. 

3. Refund

• If the above alternative options are not suitable, customers are entitled to a refund.
• Customers who have commenced their journey are entitled to a refund of the impacted sector/s.

• Refund Applications can be submitted via GDS or BSP Link or ARC with reference to the Authority 691295 to waive any refund fees
• Refund fee does not apply
• To request a refund, return the ticket to the original point of purchase

Qantas NDC Call Out

To apply for a refund, you must cancel the Qantas NDC booking and retain the ticket. Refund applications must be submitted as a manual refund request via BSPlink or ARC with reference to the authority 691295 to waive any applicable fees.

Please contact your Technology Partner if further assistance is required.