When a commercial policy is required to service a Qantas NDC booking, Qantas uses a process to automatically calculate the exemption of the change fee and/or additional fare and taxes based on the conditions of the policy. To process the commercial waiver flow, you will need to add the authority provided in the commercial policy to the waiver code and the relevant waiver type.  

Where the flight has been affected, the agent should reshop and select an alternative flight using waiver code XXXXX and waiver type ‘Additional Fare/Tax/Change Fee’. The Qantas NDC commercial waiver workflow will automatically waive the additional fare, taxes and change fee.

Please contact your Technology Partner if further assistance is required.

Where a ticket has been held in credit due to a commercial policy, you must create a new NDC booking then add the waiver code XXXXXX and waiver type 'Change Fee’. The commercial waiver workflow will automatically waive the change fee.

To apply for a refund, you must cancel the Qantas NDC booking and retain the ticket. Refund applications must be submitted as a manual refund request via BSPlink or ARC with reference to the authority provided in the commercial policy to waive any applicable fees.

Please contact your Technology Partner if further assistance is required.