Consolidators and Wholesalers participating in the Qantas Channel have the responsibility to issue tickets with the correct fares and fees on all Qantas bookings. 

There are two types of Agencies that Consolidators or Wholesalers could be issueing tickets on behalf of: 

• Participating Book Agencies have access to a wider range of Qantas fares than Non-Participating booking Agencies.
• Non-Participating booking Agencies are subject to a Channel Fee, which is applied on each Qantas marketed flight segment (subject to certain exceptions)*

See below for the recommnended processes to follow in each case.
 

Recommended Consolidators and Wholesalers process for issuing tickets for Participating Booking Agencies

Qantas recommends that Consolidators and Wholesalers that issue tickets for Participating Booking Agencies should apply the following process: 

• The Consolidator/ Wholesaler must be in the Qantas Channel to ticket bookings on behalf of Participating Booking Agencies
• The Consolidator/ Wholesaler should allocate dedicated PCC/OIDs for the purpose of ticketing bookings by Participating Booking Agencies
• The Consolidator/Wholesaler should advise Participating Booking Agencies to queue their bookings to these dedicated Qantas Channel PCC/OIDs for ticketing 
• The Channel Fee will not apply on a booking that is quoted in a PCC/OID that is in the Qantas Channel
  
   

Recommended process for Consolidators or Wholesalers when issuing tickets for Non-Participating Booking Agencies

Consolidators and Wholesalers must ensure that all tickets issued for Non Participating Booking Agencies are entitled to ticket the fare they have used and included the correct Channel fee for each applicable Qantas marketed segment.

Qantas recommends that Consolidators and Wholesalers that issue tickets for Non-Participating Booking Agencies should apply the following process: 

• If the Consolidator/ Wholesaler participates in the Qantas Channel then they should allocate dedicated “Service” PCC/OIDs that are outside the Qantas Channel for the purpose of ticketing bookings for Non-Participating Booking Agencies
• The Consolidator/ Wholesaler should advise the Non-Participating Booking Agencies to queue their bookings only to these Service PCC/OIDs for ticketing
• The Channel Fee will automatically apply on a booking that is quoted in a Service PCC/OIDs
  
  

Alternative process for Consolidators or Wholesalers when issuing tickets for Non-Participating Booking Agencies

• Consolidator/ Wholesaler may choose to issue tickets for Non-Participating Booking Agencies by using their Qantas Channel PCC/OIDs without having a Service PCC/OID
• The Consolidator/ Wholesaler must:
  • Always review the stored fare quote within each booking at the time of ticketing
  • If there is no YR (Channel Fee) included on the stored fare quote the Consolidator/ Wholesaler may assume that the booking agency is a Participating Booking Agency and issue the ticket without a Channel Fee
  • If there is a YR (Channel Fee) included on the stored fare quote the Consolidator/ Wholesaler may assume that the booking agency is a Non-Participating Booking Agency and must retain the YR (Channel Fee) on the ticket
• If Qantas finds that a Consolidator or Wholesaler has removed a Channel Fee (YR) from a stored fare quote by a Non-Participating Booking Agency then an ADM will be issued (an admin fee may apply)
   

To assist Consolidators and Wholesalers to identify and manage agencies that participate in the Qantas Channel, Qantas will provide each Consolidator and Wholesaler with regular reports that contain the PCC/OIDs of Participating Booking Agencies that have nominated that Consolidator or Wholesaler as their Ticketing Agent via Qantas Agency Connect within My Agency Profile. 

Qantas will provide 2 reports each Monday. 

• The first report will contain PCC/OID information only which allows the Consolidator/ Wholesaler to automatically check for Participating Booking Agencies  
• The second report will contain additional information to help identify and validate Participating Booking Agencies including PCC/OID, GDS, Agency name and the Agency IATA, TIDS or ARC number.