What is Qantas New Distribution Capability
Qantas has been investing in IATA’s New Distribution Capability (NDC) technology to transform the booking and servicing capabilities available to travel agents and enable the best possible experience for our shared customers.
Qantas New Distribution Capability (NDC) is a technology platform that revolutionises airline retailing, booking and servicing capabilities for travel agencies, delivering a more personalised shopping experience for our mutual customers.
To access Qantas NDC content and offers, your travel agency must be connected with a Certified Technology Partner or GDS.
Take the time to build your knowledge and understanding of Qantas NDC and learn how your travel agency can unlock the full potential of our new distribution experience.
How Qantas NDC works
Qantas NDC works as an offer and order management system which houses a sophisticated pricing and merchandising engine, using schedule, fare and availability information, as well as other airline data, to create and distribute tailored Qantas NDC offers and richer content for you to access when shopping for your customers
Utilising Qantas NDC
Using IATA NDC standards, Qantas can distribute these offers through Certified Technology Partners, or even to your Travel Agency directly, for you to access. You can also access a suite of unique offers that are now available on bookings made via Qantas NDC.
Additionally, the Qantas NDC enhances your end to end retailing experience through the way you shop, the information you see and how you service customer bookings.
The Qantas NDC journey
Unlock the full potential of Qantas NDC, giving new opportunities for you and our mutual customers to access.
Qantas is focused on continually working with travel agents and Technology Partners, across the globe, to deliver new and innovative content for you, as we look to deliver even more capabilities and features that benefit both you and our shared customers.
The future of distribution is here, and Qantas NDC is your way forward.
Join the Qantas Channel and become part of the Qantas NDC journey.
Apply for the Qantas Channel (if you haven’t already done so)
Nominate an Certified Technology Partner
Maintain contact with your nominated Certified Technology Partner to ensure you can access Qantas NDC rich content and offers
Global access to Qantas NDC
Travel agents based in over 60 countries across the globe can now access the Qantas NDC, extending the ability for internationally based agents to access Qantas’ advanced retailing technology.
*Available only via Travelsky. Access to the Qantas Distribution Platform portal will not be available to China-based travel agencies.
Qantas is progressively rolling out Qantas NDC, with more countries to be unlocked in the coming months.
Receiving support for your customer's NDC booking
If you need support for your customer's NDC booking or have a technical issue, your Technology Partner must be the first point of contact. As Qantas NDC content and offers are made available via your Technology Partner's system, they are best placed to understand, identify, and triage the support request.
Please visit the Certified Technology Partners page for support helpdesk contact details for each Technology Partner.
When submitting a request to your Technology Partner, please provide as much detail as possible. At a minimum, this should include the Order ID or PNR along with a detailed description of the support being requested.
To view a list of all the current live issues impacting Technology Partners, development capability gaps or to report a new issue, visit our Qantas NDC Help & Support page.