Qantas Agency Connect password enhancements
We’re updating our password security guidelines for the Qantas Agency Connect website which will impact both Agency and Manager login passwords.
This update to our security guidelines is part of our long-term strategy to provide our agency partners access to Qantas Agency Connect, Qantas Group Travel, Qantas Learning Hub and other platforms with single sign-on functionality. This enhancement is the first phase to be implemented for all travel agencies globally and strengthens the access security for our agency partners.
As Agency Manager, what action do I have to take?
Check your agency details
To prepare and limit the impact on your agency and team, please log into Qantas Agency Connect and check your agency details are correct via “My Agency Profile”. It’s important that the agency details are correct, and the agency email address in your profile can be accessed by you as the Manager, or the Administrator of each account.
Reset your Manager password
After checking your agency details are correct, please reset your Manager password ensuring it meets the new password standard criteria:
- Minimum 7-character length
- Must contain a symbol/special characters e.g. !@%
- Cannot have consecutive characters e.g. 123 or aaa
- Must contain both letters and numbers
- IATA/Access code must not be included
Please Note: You cannot reuse a previous password. Please ensure you select a new combination when resetting your password
Reset your Agency password
After checking your agency details are correct and resetting your Manager password, please reset your agency password ensuring it meets the new password standard criteria:
- Minimum 7-character length
- Must contain a symbol/special characters e.g. !@%
- Cannot have consecutive characters e.g. 123 or aaa
- Must contain both letters and numbers
- IATA/Access code must not be included
Once you have updated your Agency password, please securely communicate the new password with your colleagues who require access to Qantas Agency Connect.
Please note – if your agency has multiple IATAs/TIDs/ARCs, you will need to update the Agency and Manager password for each account.
What's next?
If you haven’t logged in and updated your Agency and Manager password, prompts encouraging you to reset your password will begin to appear when you or your team log into Qantas Agency Connect to access your “My Agency Profile” or submit “Service Requests”for your customers.
The prompts will encourage you to reset your password with the new password meeting the following criteria:
- Minimum 7-character length
- Must contain a symbol/special characters e.g. !@%
- Cannot have consecutive characters e.g. 123 or aaa
- Must contain both letters and numbers
- IATA/Access code must not be included
To ensure access is maintained for both consultants and managers, please update your passwords as soon as you are prompted to do so. If you do not update your password and it expires, your account will be locked.
Additionally, as ongoing management of your Qantas Agency Connect account (IATA, TIDS, ARC), you’ll be required to update your password every 90 days. This enhancement provides increased security and helps mitigate any unauthorised access to accounts.
It is important that any updates to both email addresses and passwords are accessible by the managing user.
If you require to contact the Qantas Agency Connect Site team on the password reset program please email qantasagencyconnectsitemanagement@qantas.com.au.
Important Information
Disclaimer: Disclaimer: *If the Qantas Learning Hub is available in your region.
~ if Service Requests are available in your region.