Commercial Policy for customers impacted by Jetstar and Jetstar Asia Singapore terminal change

Commercial Policy|Published 20 March 2023

From 22 March 2023 Jetstar (JQ) and Jetstar Asia (3K) will move to Terminal 4 from Terminal 1 in Singapore airport. This will increase the minimum connecting time from 60 to 90 minutes. 

The following commercial policy is for customers holding a valid 081 ticket for flights with a connection time in Singapore of less than 90 minutes issued on/before 20 March 2023 for travel between 22 March 2023 and 21 March 2024.

Options for customers holding a Qantas (081) issued ticket:

Customer options:

Option Permitted actions Ticket Reissue Conditions
1. Rebook to another JQ or 3Kflight 
  • Rebook to another connecting Jetstar or Jetstar Asia operated flight.
  • If the same booking class is not available, the lowest booking class within the same cabin may be booked.
  • Reissue with authority 523909 in endorsement box
  • Change fee does not apply
  • Additional fare/taxes do not apply.
  • All details of the original ticket including fare basis and fare calculation to be shown on the new ticket.
2. Rebook to SINKUL vv. sectorto MH operated flight 
  • For connections with a SINKUL vv. sector, rebook on connecting MH operated flight.
  • If the same booking class is not available, the lowest booking class within the same cabin may be booked.
  • Reissue with authority 523909 in endorsement box
  • Change fee does not apply
  • Additional fare/taxes do not apply.
  • All details of the original ticket including fare basis and fare calculation to be shown on the new ticket.
3. Credit
  • Retain the value of the ticket in credit.
  • New travel dates must be within ticket validity.
  • Reissue with authority 523909 in endorsement box
  • Change fee does not apply
  • Additional fare/taxes do apply.
  • If the new fare is of a higher value than the existing ticketed fare, the fare difference is payable by the customer. Applicable ticket surcharges, fees and taxes may apply.
4. Refund
  • If the above alternative options are not suitable, customers are entitled to a refund.
  • Customers who have commenced their journey are entitled to a refund of the impacted sector/s.
  • Refund Applications can be submitted via BSP Link or ARC with reference to the Authority number 523909 to waive any refund fees. 
  • Refund fee does not apply
  • To request a refund, return the ticket to the original point of purchase

Further conditions:

  • Flights no longer required must be cancelled prior to scheduled departure.
  • All Qantas flight changes need to be actioned (reissued or revalidated) prior to travel
  • Qantas will not be responsible for paying any other costs or expenses such as hotel or other ground operator fees arising due to events beyond our control, unless required by applicable laws. 
  • All other rules and conditions of the ticket remain unchanged. 
  • Once a ticket has been reissued using this authority, subsequent changes are subject to fare rules and conditions (unless covered by this or another commercial policy).

For customers with unticketed bookings:

For unticketed bookings, alternate flights/routings can be rebooked subject to availability and tickets issued in accordance with fare conditions.