Commercial policy for customers impacted by adhoc cancellation of QF73 and QF 74

Commercial Policy|Published 2 September 2024

The following commercial policy is available to customers holding a valid 081 ticket issued on/before 2 September 2024 for scheduled departures on 8 September 2024 to/from Sydney to San Francisco.

Options for customers holding a Qantas (081) issued ticket:

Customer options:

Option	Permitted actions	Ticket Reissue Conditions
1. Rebook	For customers travelling to SFO. Rebook +/-5 days from original departure date to a Qantas Airways operated flight between Australia and LAX connecting with AA/AS between LAX and SFO. For customers travelling to/from other destinations via SFO. Rebook +/-5 days from original departure date onto a Qantas Airways operated flight between Australia and LAX connecting with AA/AS between LAX and the end destination. Origin and destination must be the same as the original booking Rebook to another Qantas Airways operated flight between Australia and SFO within +/- 5 days. If the same booking class is not available, the lowest booking class within the same cabin may be booked. Where a cabin is no longer available, customers can be accommodated / rebooked on the next available Qantas operated flight in a lower cabin and offered a partial refund if applicable.	Reissue with authority 691294 in endorsement box Change fee does not apply. Additional fare/taxes do not apply. All details of the original ticket including fare basis and fare calculation to be shown on the new ticket.
	Qantas NDC Call Out Where the affected flight has been rebooked via reshop in the original booking, add the waiver code 691294 and waiver type ‘‘Additional Fare/Tax/Change Fee’ have been added, the commercial waiver workflow will automatically waive the additional fare, taxes and change fee. Please contact your Technology Partner if further assistance is required.
2. Credit	Retain the value of the ticket in credit. New travel dates must be within ticket validity.	Reissue with authority 691294 in endorsement box Change fee does not apply. Additional fare/taxes do apply. If the new fare is of a higher value than the existing ticketed fare, the fare difference is payable by the customer. Applicable ticket surcharges, fees and taxes may apply.
	Qantas NDC Call Out Where a ticket has been held in credit due to a commercial policy, you must create a new NDC booking then add the waiver code 691294 and waiver type ‘Change Fee’ have been added, the commercial waiver workflow will automatically waive the change fee. Please contact your Technology Partner if further assistance is required.
3. Refund	If the above alternative options are not suitable, customers are entitled to a refund. Customers who have commenced their journey are entitled to a refund of the impacted sector/s.	Refund Applications can be submitted via GDS or BSP Link or ARC with reference to the Authority 691294 to waive any refund fees Refund fee does not apply To request a refund, return the ticket to the original point of purchase
	Qantas NDC Call Out To apply for a refund, you must cancel the Qantas NDC booking and retain the ticket. Refund applications must be submitted as a manual refund request via BSPlink or ARC with reference to the authority 691294 to waive any applicable fees. Please contact your Technology Partner if further assistance is required.

Commercial Policy Conditions

Flights no longer required must be cancelled prior to scheduled departure.
All Qantas flight changes need to be actioned (reissued or revalidated) prior to travel
Qantas will not be responsible for paying any other costs or expenses such as hotel or other ground operator fees arising due to events beyond our control, unless required by applicable laws.
All other rules and conditions of the ticket remain unchanged.
Once a ticket has been reissued using this authority, subsequent changes are subject to fare rules and conditions (unless covered by this or another commercial policy).

For customers with unticketed bookings:

For unticketed bookings, alternate flights/routings can be rebooked subject to availability and tickets issued in accordance with fare conditions.

For customers with a Qantas Points Plus Pay bookings:

Qantas Points Plus Pay Bookings are entitled to the same options and conditions as listed above.

For customers on Frequent Flyer Classic Reward Tickets:

Qantas Classic Flight Reward tickets cannot be retained in credit. They can be changed or refunded. This must be done via Contact Centres.