Guidelines for Technology Systems Use

The following information will assist you in making QF bookings for your customer.

Observe these guidelines to ensure revenue is maximised, unnecessary costs are avoided, and all possible inventory is available for sale to our customers.

It is a requirement that you include your Corporate customer’s QCI code on their ticket and also add it to their booking. Please refer to your Technology Partner for any additional information regarding the inclusion of a QCI code via the Qantas Distribution Platform. Alternatively, please use the example entry formats below, replacing XYZ with your customer’s QCI:

Amadeus:  SK QCID QF-XYZ

Travelport - Galileo:  SI.QF*QCID*XYZ

Sabre:  3OSI QF QCID.XYZ

• Make bookings for genuine passengers only.
• A Fictitious Name Check searches for bookings made with a fictitious name for training, testing, fare quote or speculative purposes.

• Cancelling and rebooking segments to avoid fare rules will not override the Ticketing Time Limit (TTL).
• Issue tickets within the TTL of the fare.
• Avoid speculative bookings and blocking inventory for future sales.
• Bookings for invalid flight numbers or city pairs are not permitted.
• Bookings for testing or training purposes are not permitted.
• Display availability and book flights based on your customer’s origin and destination. For further information refer to Married Flights.

If you need to make bookings for testing or training purposes, we recommend you contact your Technology Partner for access to a test environment.

• Ensure sensible waitlist practices by restricting waitlist segments to a minimum and cancelling unwanted waitlist segments promptly.
• Check the fare rules prior to waitlisting a flight as some fares do not permit waitlists.

• Check your Technology Partner queues and notifications frequently to update any confirmed waitlists, schedule changes, flight cancellations or messages in your bookings.
• Remove and update all HX/UN/TK/NO segments promptly. 
• Minimise the use of passive segments and remove promptly when no longer required.

• Avoid holding multiple confirmed segments for the same journey.
• A Duplicate Booking Check searches for ‘dupe’ bookings and cancels if unactioned

Ensure you comply with all the above Technology System guidelines to avoid a possible Agent Debit Memo (ADM).

Agents that are not participating in the Qantas Channel will no longer be eligible to book and ticket all existing ATPCO Qantas published and private fares in N, Q, O and E class for itineraries that commence in Australia or New Zealand. Flights booked in an ineligible class may be automatically cancelled by Qantas

A travel agent may book up to 30 passengers in total via their Technology Partner. The following conditions apply:

• Each PNR can contain a maximum of 9 passengers, up to a Total Complete Party (TCP) of 30;
• Book Qantas operated and marketed flights only – no codeshare;
• Travel in economy cabin only;
• Use current economy class fares; 
• Adhere to all conditions of the fare including booking class and ticketing time limits;
• Provide names for all passengers and date of birth of children at time of booking