International Ticket Reissue Policy

These definitions and principles apply to the reassessment and reissue of all Qantas (081) International tickets for Qantas fares in all cabins and booking classes at the time of reissue, effective from 20 January 2021.  This policy does not apply in relation to involuntary schedule changes.

The International Reissue Policy applies the rules of the ticketed international fare being changed and the conditions of the new fare. Fares are filed to automatically reissue in line with the policy when using an automated reissue tool.

Qantas NDC Call Out

Qantas NDC can process multiple voluntary ticket exchanges when reshopping. Any additional collection of fare, taxes, surcharges and change fees which may apply will be automatically calculated.  

Please contact your Technology Partner if further assistance is required.  

Policy Information & FAQs

Change Fee Application and Key Definitions

NOTE:
Prior to departure, if two different fare families are combined on the same ticket, the most restrictive rule is applied to the type of reissue. After departure and when the fare break point has been reached, the rules of the inbound fare component apply.

For oneworld and Global Fare Products refer to individual fare rules when reissuing as this policy does not apply.

International Ticket Reissue Policy

Refer to the Qantas International Ticket Reissue Policy in conjunction with fare rules when reissuing Qantas international airfares.

Policy Information & FAQs

The type of Reissue permitted depends on the ticketed fare type:

Tactical Sale Fares

  • Before Departure;
    • Reissue to an equal or higher base fare in ANY Rule and Tariff.
  • After Departure;
    • No changes to Fare Break Points - Reissue to a lower, equal or higher base fare when rebooked in the Same Booking Class, in the same Rule and Tariff
    • Changes to Fare Break Points – Reissue to an equal or higher base fare in any booking class, Rule or Tariff

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Sale and Saver Fares

  • Before / After Departure;
    • No change to Fare Break Points - Reissue to a lower, equal or higher base fare when rebooked in the Same Booking Class, in the same Rule, Tariff and Fare Type..
      • Tickets commencing travel in US/CA/MX – reissue to an equal or higher fare only
    • Change to Fare Break Points - Reissue to equal or higher base fare in ANY rule and tariff.

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Flex Fares

  • Before / After Departure;
    • Reissue to Lower, Equal or Higher fare in any Rule or Tariff.

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Rules

  • For the Base Fare, use Current Fares and Current ROE for changes Before Departure. For changes after departure use Historical Fares and Historical ROE, as per date of issue from the original ticket.
  • Any ADCOL must be collected.
  • For Sale*, Saver* and Flex Fares, if the new Base Fare is lower than the original base fare as a result of Season, Day of Week and Q/S Surcharges changes, the residual value should be used as credit towards additional Ticket Taxes/Carrier Imposed Fees and/or Change Fees. If there is still residual value, this must be refunded to the customer. This is regardless of the cancellation/refund rules for the fare type. Refer to Residual Value Processing.
  • For all fare types, any residual unused Ticket Taxes (excluding GST) or Carrier Imposed Fees must be used as credit towards the new ticket; including to different Ticket Tax codes, Carrier Imposed Fees, Base fare and Change Fees. This includes any unused QF Channel Fees shown as tax code YR on the ticket.
  • Before departure, advance purchase conditions must be met at the time of the reissue.
  • The Change Fee must be receipted separately from the ticket using EMD-S.
  • Combined End-on-End Fares - If the ticket includes Qantas or another airline’s end-on-end fare(s) combined with a Qantas International Fare or Qantas/partner carrier fares combined on a half return basis and any of the sectors on the Journey requires to be reissued to current fares, the current fare applies to the whole journey.

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Ticket Taxes and Carrier Imposed Fees

When a ticket is reissued Before Departure:
  • Ticket Taxes and Carrier Imposed Fees are repriced at Current values on the date of the Reissue

When a ticket is reissued After Departure:

  • Ticket Taxes and Carrier Imposed Fees are repriced at the date of the last ticket issued.

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Reissue to Different Fare Products

  • Commissionable Qantas International Public Fares cannot be reissued to non-commissionable Qantas Private Fares
  • Reissuing from one Corporate QCI code to a different Corporate QCI code is not permitted.
  • Qantas fares cannot be reissued to Jetstar Group fares (JQ/GK/3K) and vice versa.

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Revalidation versus Reissue

Revalidation of Qantas operated and marketed flights only is permitted for Flex Fares:
  • When no Change Fee or No Show fee applies;
  • When no additional Fare, Taxes and/or Carrier Imposed Fees apply; and
  • When a schedule change has occurred

Reissue is required in all other cases, including all tickets containing interline and codeshare flights.

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FAQs

Learn more about the International Ticket Reissue Policy process review.

View more

Change Fee Application and Key Definitions

Qantas Journeys

When different Qantas fares are combined on a half return basis or End-on-End to form a RT/CT/OJ:
 
a) If a change is made to only one fare component, the fee applicable to that component will apply; or
b) If a change is made to more than one Qantas Fare Component in a single transaction, the highest (most restrictive) Change Fee will apply.
 
Only one Change Fee will be applied to the ticket.
*Sale and Saver fares commencing in US/CA/MX reissue to an equal or higher fare only

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Interline Journeys

When a Qantas fare is combined with another airline’s fare on a half return basis to form a RT/CT/OJ:
 
a) If a change is made to only one fare component, the fee applicable to that component will apply; or
b) If a change is made to more than one Fare Component in a single transaction, the highest (most restrictive) Change Fee will apply.
 
Only one Change Fee will be applied to the ticket.

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Journeys Containing Other Airline’s End on End Fares

If a Qantas or Interline Journey includes another airline’s end on end fare and that fare is being changed, the Change Fee for that fare must be collected in addition to any applicable Qantas or Interline Journey Change Fee.

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Change Fee Collection

A Change Fee must be receipted separately from the ticket using EMD-S. The EMD-S must be raised at the time of reissue and cross referenced to the new ticket number. The ticket must be reissued and cannot be revalidated.

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Change Fee Codes

The Change Fee for EMD-S is identified using the following codes:
  • Service Code: ‘REIS’
  • RFIC: ‘D’; and
  • RFISC: ‘98I’ (note this is the letter I for India)

For tickets containing Jetstar Group only fares, where permitted, the following codes apply:

  • Service Code: ‘PENF’
  • RFIC: ‘D’; and
  • RFISC: ‘993’

NOTE: If an Emirates (EK) change fee applies, this will be auto-priced and collected as an OD tax on the ticket.

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Multiple Change Fees

When multiple Change Fees apply, a single EMD-S must be issued. The EMD-S payment is a lump sum of the combined total of the Change Fees applicable - no breakdown is required.

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Residual Value Processing

Residual Value for Refund (RSVR) allows the remaining amount on a ticket to be used as credit towards payment of Change Fees as well as Fare/Ticket Taxes on a new ticket. RSVR is facilitated by an EMD-S using the RFIC D and RFICS 996. If Travel Agents require any further information on the use of RSVR please direct your request to your technology provider.

If technically not possible, you will need to collect payment for the Change Fee and issue an EMD-S.

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International Reissue Policy Definitions

To view all the International Reissue Policy Definitions read more.

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