Qantas Agency Connect Service Fees

A wide range of Qantas Agency Connect functions can be self-serviced online, through your GDS or Technology Partner.  A service fee applies if you choose to process these functions via telephone or email with the Qantas Agency Connect Team. Service fees do not apply if you contact the Qantas Agency Connect Team within 1 business day of departure or you are unable to self-service the transaction. 

You can pay the Service Fee over the phone by EMD or credit card. Agency credit cards are accepted for payment of Service Fees only. Payment is required at the time of the request prior to the service being facilitated by Qantas.

An EMD-S (stand-alone) is required for service fee payments to the Qantas Agency Connect Team. The EMD  should be issued as a lump sum without any breakdown of GST.   

EMD-S Service Codes

• EMD Type: ‘S’
• Service Code: ‘ICSF’
• RFIC: ‘D’
• RFISC: ‘ICS’

The service fee applies for the following ticketing transactions by Qantas Agency Connect:

• GDS system outages/faults with a job number
• Other Airlines coupon status is not updated to flown and travel is imminent
• Change of TMC
• Subsequent reissues by Qantas Agency Connect

The service fee DOES NOT apply for the following ticketing transactions by Qantas Agency Connect:

• Name Correction
• Class Upgrade
• Involuntary reissues due to a Qantas Schedule change 
• Subsequent reissue of a schedule change 
• A coupon for a Qantas flight has not updated to flown and travel is imminent