Commercial and reward bookings policy for customers impacted by Cyclone Alfred

Commercial Policy|Published 5 March 2025

Updated: 4 March 2025 | 5 March 2025 | 6 March 2025 | 10 March 2025

The following commercial policy is available to customers holding a valid 081 ticket issued on/before 7 March 2025 for scheduled departures between 4 - 16 March 2025

Affected destinations (Qantas and Jetstar flights) To/From:
Bundaberg, Coffs Harbour, Hervey Bay, Lord Howe Island, and Sunshine Coast (4 - 9 March 2025 departures)
Brisbane, Ballina, and Gold Coast (4 - 16 March 2025 departures)

Options for customers holding a Qantas (081) issued ticket:

Customer options:

Option	Permitted action	Ticket reissue condition
1. Rebook	Rebook to another Qantas Airways or Jetstar operated flight with the same origin and destination within +/- 14 days of the original departure date. If the booking also contains additional legs (eg. return) outside the Impacted Travel Dates, these may also be rebooked to another Qantas Airways or Jetstar operated flight with the same origin and destination within +/- 14 days of the original departure date. If the same booking class is not available, the lowest booking class within the same cabin may be booked. Where a cabin is no longer available, customers can be accommodated / rebooked on the next available Qantas operated flight in a lower cabin and offered a partial refund if applicable.	Reissue with authority 745328 in the endorsement box Change fee does not apply Additional fare/taxes do not apply. All details of the original ticket including fare basis and fare calculation to be shown on the new ticket.
1. Rebook	Qantas NDC Call Out Where the flight has been affected, the agent should reshop and select an alternative flight using waiver code 745328 and waiver type ‘Additional Fare/Tax/Change Fee’. The Qantas NDC commercial waiver workflow will automatically waive the additional fare, taxes and change fee. Please contact your Technology Partner if further assistance is required.
2. Credit	Retain the value of the ticket in credit. New travel dates must be within ticket validity.	Reissue with authority 745328 in endorsement box Change fee does not apply Additional fare/taxes do apply. If the new fare is of a higher value than the existing ticketed fare, the fare difference is payable by the customer. Applicable ticket surcharges, fees and taxes may apply.
2. Credit	Qantas NDC Call Out Where a ticket has been held in credit due to a commercial policy, you must create a new NDC booking then add the waiver code 745328 and waiver type 'Change Fee’. The commercial waiver workflow will automatically waive the change fee
3. Refund	As per fare rules	As per fare rules

Commercial Policy Conditions

Flights no longer required must be cancelled prior to scheduled departure.
All Qantas flight changes need to be actioned (reissued or revalidated) prior to travel
Qantas will not be responsible for paying any other costs or expenses such as hotel or other ground operator fees arising due to events beyond our control, unless required by applicable laws.
All other rules and conditions of the ticket remain unchanged.
Once a ticket has been reissued using this authority, subsequent changes are subject to fare rules and conditions (unless covered by this or another commercial policy).

For customers with unticketed bookings:

For unticketed bookings, alternate flights/routings can be rebooked subject to availability and tickets issued in accordance with fare conditions.

For customers with a Qantas Points Plus Pay bookings:

Qantas Points Plus Pay Bookings are entitled to the same options and conditions as listed above.

For customers on Frequent Flyer Classic Reward Tickets:

Qantas Classic Flight Reward tickets cannot be retained in credit. They can be changed or refunded. This must be done via Contact Centres.