Schedule of Fees

Find out about our booking, payment and change service fees.

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When fees do not apply

Fees may not apply if you're entitled to a refund or flight change under applicable local law or the Conditions of Carriage due to a cancellation, delay or schedule change.

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Payment fees

A payment fee per ticket per card is charged for bookings made in New Zealand by credit card, charge card, debit card, prepaid cards or PayPal unless an exception applies.

Current fee schedule

Payment type Payment fee
Debit and pre-paid Mastercards, including Qantas Money® 1.56%
Debit and pre-paid Visa cards 1.73%
Mastercard credit card 1.99%
Visa credit card 2.10%
American Express 1.73%
Other debit and credit cards eg JCB 1.73%
non-Qantas issued UATP cards 1.75%
Card payment fees

The payment fee will be rounded up to the nearest 10 cents for each ticket.

Fees are capped at a maximum per ticket, per card of $70.

Payment options that don't incur the payment fee:

  • PayPal
  • UATP cards issued by Qantas; or
  • Flight Credits.

For Points Plus Pay - flights booking, a payment fee applies unless you pay using PayPal or choose to redeem entirely in points. For Classic Flight Reward bookings, no payment fee applies.

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Booking Fees

In addition to making bookings on qantas.com, bookings can be made through Qantas Contact Centres and selected Qantas airport locations as well as web chat, sms and selected social media channels in some countries. The following fees apply for bookings made through Qantas Contact Centres, Qantas airport locations, web chat and social media. The below fees are not payable for bookings made online via qantas.com.

Fare type - New Zealand Fee per passenger per booking
Trans-Tasman and Australian Domestic NZ$45
International NZ$77
Booking fees per passenger by flight type
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Change Booking Fees

In addition to changing bookings on qantas.com, bookings can be changed (where allowed) through Qantas Contact Centres and selected Qantas airport locations, as well as web chat, sms and selected social media channels in some countries. The following Change Booking Fees apply for bookings changed through Qantas Contact Centres, Qantas airport locations, web chat and social media. The below fees are not payable for bookings changed online via qantas.com.

No Change Booking Fees will apply for changes to a booking in Business or First, including date and time changes.

Note: to change a booking via any method, a change fee may apply depending on the fare type purchased. You may also have to pay any difference between the fare for your new booking and the original fare. Refer to the applicable fare rules for details.

Fare type (all changes) - New Zealand Fee per passenger per booking
Trans-Tasman - originally booked through Qantas Contact Centres NZ$10
Trans-Tasman - not originally booked through Qantas Contact Centres NZ$45
International NZ$77
Fees that apply per passenger to change a booking
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Cancellation Fees

Flights

Cancellation fees may apply and these vary depending on your point of origin and destination. Refer to the applicable fare rules for details. 

Additional baggage

The following fee applies when you request a refund of additional baggage allowance in accordance with the terms and conditions

Fees are per passenger per booking.

  Amount Qantas Points
Additional baggage allowance NZ$85 5,000
Fees that apply to refund additional baggage. 
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Important information

Disclaimer: ^ Includes GST.

+ Point cancellation fees only apply for an additional baggage allowance purchased using Qantas Points.

Disclaimer: ~ EML Payment Solutions Limited ('EML') (AFSL 404131) (the Issuer) issues Qantas Money under arrangements between it, Qantas and MasterCard Prepaid Management Services Australia Pty Limited (AFSL 386837) (a MasterCard business). For more information visit Qantas Money