Existing policyholders

Already have a Qantas Travel Insurance policy?

We’ve recently made changes to our travel insurance, so the team you need to contact may be different depending when you purchased your policy. 

  Purchased before 19 July 2023 Purchased on or after 19 July 2023
Manage your policy

To change or cancel your policy, refer to your confirmation email for instructions or call us on 0800 800 608 or +64 9 300 5331 (from overseas).

You can also email us.

To change or cancel your policy, contact us on 0800 446 273 or +64 9 355 3366 (from overseas) or via email.

You can also log in to the policy portal to view or cancel your policy.
Make a claim

Download and email your completed claim form [PDF], 24 hours a day, 7 days a week.

You can also call us on:

0800 800 608 or +64 9 300 5331 (from overseas).

Claims can be lodged 24 hours a day, 7 days a week via the claims portal.

You can also contact us on 0800 446 266 or +64 9 355 3078 (from overseas) or via email.
Emergency Assistance

Need help while travelling, contact our Emergency Assistance team on +61 3 8523 2800 or via email.

Find out more.

 Need help while travelling, contact our Emergency Assistance team 24 hours a day, 7 days a week on 0800 446 196 or +64 9 355 3187 (from overseas) or via email.
Travel alerts See the latest travel insurance alerts related to our travel insurance coverage. See the latest travel insurance alerts related to our travel insurance coverage.
Complaints and feedback

We recognise sometimes things go wrong, and when they do, we want you to tell us so we can try and make them right.

Find out how to make a complaint.

We recognise sometimes things go wrong, and when they do, we want you to tell us so we can try and make them right.

Find out how to make a complaint.

Qantas Travel Insurance is underwritten by AIG Insurance New Zealand Limited (“AIG”). Qantas Airways Limited (“Qantas”) is a distributor of AIG and does not provide any financial advice, but may provide information relating to your Qantas booking to AIG. Consider the Policy Wording and your personal circumstances before you buy.