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Staying Cyber Safe

What you need to know

The cyber safety of Qantas Frequent Flyers is a priority for us. We take active, quality measures to help our members keep safe online and also encourage our members to do what's possible to protect their account and personal information, as well as Qantas Points. The guide below will help you identify threats and protect yourself online.

What’s phishing?

'Phishing' is when scammers try to trick you into sharing information that can be valuable to them, including passwords, PINs, personal information and credit card details.

Phishing emails are the most common for Frequent Flyers, but you might also be targeted with a fake SMS, social media post or even a voice call. Phishing emails might use your name and try to appear authentic by replicating Qantas logos, company information and other familiar materials.

Our top tips for checking your account

The cyber safety checklist

When it comes to staying safe online, the more of these habits you keep, the better.

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Use strong passwords and PINs

Don't share or write down passwords, and change them frequently. Remember, your Frequent Flyer points are valuable and should be treated like cash. Create unique passwords for each site - avoid easy-to-guess PINs like 1234, birthdays, telephones and postcodes.

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Setup Two-Factor Authentication (2FA)

Set up 2FA and auto-lock after periods of inactivity. Log out of accounts and close browser windows when finished.

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Be careful of what you share online

Avoid posting your personal information and booking details on social media, including sharing pictures publicly of your ticket or boarding pass.

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Keep your computer's security software up to date

Turn on automatic updates for software across your  personal devices to  help protect your devices from vulnerabilities which could be used to access your device and steal your personal information.

What to do when you have:

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Locked out of your Qantas Frequent Flyer account?

Call the Frequent Flyer Service Centre immediately on +61 2 9433 2329 (Worldwide).

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Locked out of your Qantas Frequent Flyer account?

Call the Frequent Flyer Service Centre immediately on 0800 101 500.

Frequently asked questions