Other services

Find out who to contact if you need help booking cars, hotels, insurance, holiday activities, transfers and more.

Family in car at beach
Service Contact Information
Activities Email Viator To change or cancel your actvity booking, contact Viator.
Airbnb +61 2 8520 3333
Contact Airbnb		 To change or cancel your Airbnb booking, contact your host.
Cars

 Contact your car provider. 
Avis
Budget
 You can cancel car hire booking online at Manage booking.
Fly + Stay Packages 13 70 66
+61 2 8376 7665
8am to 6pm AEST, Monday to Friday 		 For enquiries or to make a new booking. Cancellation policies apply. 
Qantas Holidays Qantas Holidays
1300 443 485
8.30am to 8pm AEST, Monday to Friday
9am to 5pm AEST Saturday 		 For Qantas Holidays enquire now.
Qantas Hotels 1300 738 206 (within Australia)
+61 2 8059 0182 (outside Australia)
Contact Qantas Hotels
Live Chat
8.30am to 5.30pm AEST, 7 days a week		 To change or cancel your Hotel booking, including Classic Hotel Reward bookings. Hotel cancellation policies may apply.
Qantas Shopping  Contact Qantas Shopping  
Qantas Marketplace Contact Qantas Marketplace  
Transfers Email Viator To change or cancel your transfer booking, contact Viator.
Travel Insurance

For policies purchased on or after 19 July 2023:

Enquiries: 0800 446 273
+64 9 355 3366 (from overseas)

Claims: 0800 446 266
+64 9 355 3078 (from overseas)

Emergency assistance: 24 hours a day, 7 days a week - 
0800 446 196,
+64 9 355 3187 (from overseas), or email

Insurance travel alerts

For policies purchased before 19 July 2023:

Enquiries and claims:
0800 800 608
+64 9 300 5331 from overseas

Emergency assistance:
+61 3 8523 2800

Insurance travel alerts
Various service contact details

Important information

Note: + International direct dialling (IDD) code for your country or territory.