Japanese Garden, Dubbo

Qantas Credit

Find out about your Qantas Credit.

Do you have a Qantas Credit? Call us to request a refund of your Qantas Credit at any time on 1300 668 885 within Australia or +61 2 9123 7495 from outside Australia.

About your Qantas Credit

From 1 January 2024, Qantas Credits can no longer be used for new bookings. You can request a refund of your unused or remaining Qantas Credit value at any time. 

You can still check your balance and track your transaction activity online at any time.

View the Target Market Determination (PDF).

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Travel Credit search

Find your travel credit

Our search tool will help you find any travel credits you may hold with Qantas or Jetstar. We'll need details about the original flight booking to complete a search. Find out more information about other Travel Credits, or if you need help, contact our dedicated team

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Conditions

  • Qantas does not hold an Australian Financial Services Licence.
  • If you would prefer to receive a refund, contact your local Qantas office You can get a refund of your unused or remaining Qantas Credit value at any time, including after 31 December 2023 when your Qantas Credit is no longer valid for use.
  • Qantas Credits are valid until the expiry date shown. Book by 31 December 2023. At any point Qantas travel can be booked up to a maximum of 353 days in advance, which reflects system range. On 31 December 2023, this will mean travel can be booked up to 19 December 2024.
  • Your Qantas Credit can be used as a form of payment through Qantas: on qantas.com, through your local Qantas office (booking fees may apply), or on the Qantas Hotels website.
  • Once you commence using your Qantas Credit, the fare conditions from your original booking no longer apply.
  • Your Qantas Credit will be issued in the currency as displayed. If you’d like to use your credit for a booking in another currency, it will be subject to currency exchange rates at time of booking. 
  • Qantas Credits are non-transferable.
  • Except where prohibited by law, we may, at our reasonable discretion cancel, void, reject, modify or reissue a Qantas Credit at any time:
    • if we believe, on reasonable grounds, that your Qantas Credit has been used illegally or fraudulently;
    • in the case of mistaken issuance; or
    • if you breach, or we reasonably suspect you have breached, any material term or condition of these terms and conditions. 
  • Except where any loss or misappropriation of funds arises as a result of fault by Qantas or a related body corporate of Qantas in relation to a Qantas Credit, Qantas is not liable for the loss or misappropriation of funds in relation to a Qantas Credit, including as a result of theft or the unintended use of a Qantas Credit by a person other than the recipient. It’s important to keep these details safe and secure. If you lose your Qantas Credit details, contact your local Qantas office as soon as possible. 
  • It's important to keep these details safe and secure, and treat your credit like cash. If you lose your Qantas Credit details, contact your local Qantas office
  • If you have issues with your Qantas Credit or would like to make a complaint, contact your local Qantas office
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