Commercial and reward bookings policy for customer impact by suspension of Qantas Seoul (Incheon) services

• For customers travelling to ICN. Rebook +/-3 days from original departure date to a Jetstar Airways operated flight between Australia and ICN. Rebook to a Qantas operated Australian domestic flight to connect with the Jetstar operated ICN flight if required.
• For Jetstar operated flights, rebook into
  • T class for economy cabin booking
  • D class for business cabin booking
• For Qantas operated flights, rebook into same booking class as original booking. If the same booking class is not available, the lowest booking class within the same cabin may be booked.
• Customer opting to travel with Jetstar will be eligible for a partial refund  

• Reissue with authority 691299 in endorsement box
• Change fee does not apply.
• Additional fare/taxes do not apply.
• All details of the original ticket including fare basis and fare calculation to be shown on the new ticket.
• For indirect bookings, apply for partial refund once travel has been completed. Refund application can be submitted via  BSPlink or ARC with reference to the Authority number 691299.

Qantas NDC Call Out

Where the affected flight has been rebooked via reshop in the original booking, add the waiver code 691299 and waiver type ‘‘Additional Fare/Tax/Change Fee’ have been added, the commercial waiver workflow will automatically waive the additional fare, taxes and change fee.

Please contact your Technology Partner if further assistance is required. 

• Retain the value of the ticket in credit.
• New travel dates must be within ticket validity.

• Reissue with authority 691299 in endorsement box
• Change fee does not apply
• Additional fare/taxes do apply.
• If the new fare is of a higher value than the existing ticketed fare, the fare difference is payable by the customer. Applicable ticket surcharges, fees and taxes may apply.

Qantas NDC Call Out

Where a ticket has been held in credit due to a commercial policy, you must create a new NDC booking then add the waiver code 691299 and waiver type ‘Change Fee’ have been added, the commercial waiver workflow will automatically waive the change fee.

Please contact your Technology Partner if further assistance is required. 

• If the above alternative options are not suitable, customers are entitled to a refund. 
• Customers who have commenced their journey are entitled to a refund of the impacted sector/s.

• Refund Applications can be submitted via GDS or BSPlink or ARC with reference to the Authority number 691299 to waive any refund fees
• Refund fee does not apply
• To request a refund, return the ticket to the original point of purchase

Qantas NDC Call Out

To apply for a refund, you must cancel the Qantas NDC booking and retain the ticket. Refund applications must be submitted as a manual refund request via BSPlink or ARC with reference to the authority 691299 to waive any applicable fees.

Please contact your Technology Partner if further assistance is required.