Commercial and Reward bookings policy for customers impacted by the reduction in Qantas services between Sydney and Ayers Rock

• Rebook on the same day or +/- 3 days of the original departure date to a Qantas operated flight or Qantas marketed flight operated by Jetstar between SYD and AYQ.
• Rebook to a Qantas operated Australian domestic flight to connect with the AYQ flight if required.
• Rebook into same booking class as original booking. If the same booking class is not available, the lowest booking class within the same cabin may be booked.
• Customer opting to travel with Jetstar operated SYD-AYQ services will be eligible for a partial refund

• Reissue with authority 691304 in endorsement box
• Change fee does not apply.
• Additional fare/taxes do not apply.
• All details of the original ticket including fare basis and fare calculation to be shown on the new ticket.
• For indirect bookings, apply for partial refund once travel has been completed. Refund application can be submitted via BSPlink or ARC with reference to the Authority number 691304.

Qantas NDC Call Out

Where the affected flight has been rebooked via reshop in the original booking, add the waiver code 691304 and waiver type ‘‘Additional Fare/Tax/Change Fee’ have been added, the commercial waiver workflow will automatically waive the additional fare, taxes and change fee.

Please contact your Technology Partner if further assistance is required.

• Retain the value of the ticket in credit.
• New travel dates must be within ticket validity.

• Reissue with authority 691304 in endorsement box
• Change fee does not apply
• Additional fare/taxes do apply.
• If the new fare is of a higher value than the existing ticketed fare, the fare difference is payable by the customer. Applicable ticket surcharges, fees and taxes may apply.

Qantas NDC Call Out

Where a ticket has been held in credit due to a commercial policy, you must create a new NDC booking then add the waiver code 691304 and waiver type ‘Change Fee’ have been added, the commercial waiver workflow will automatically waive the change fee.

Please contact your Technology Partner if further assistance is required.

• 3. Refund

• If the above alternative options are not suitable, customers are entitled to a refund.
• Customers who have commenced their journey are entitled to a refund of the impacted sector/s.

• Refund Applications can be submitted via GDS or BSPlink or ARC with reference to the Authority number 691304 to waive any refund fees
• Refund fee does not apply
• To request a refund, return the ticket to the original point of purchase

Qantas NDC Call Out

To apply for a refund, you must cancel the Qantas NDC booking and retain the ticket. Refund applications must be submitted as a manual refund request via BSPlink or ARC with reference to the authority 691304 to waive any applicable fees.

Please contact your Technology Partner if further assistance is required.