Qantas Distribution Platform launches Name Change Fee capability
Qantas Distribution Platform|Published 21 April 2022
The Qantas Distribution Platform now has the capability for you to issue a Name Change Fee for Name Change requests made by your customers.
This capability enables you to issue a Name Change Fee for customers no longer able to fly with Qantas that request their unused ticket to be re-booked and ticketed in another customer’s name.
Name Change requests are only permitted for Australian domestic fares. Name Change Fee for Australian domestic retail fares can be issued on bookings made on Qantas operated flights with a Qantas flight number. Please refer to the Retail Name Change Clue Card (PDF) for further information.
What is a Name Change?
A ‘name change’ is defined as using the value of an unused ticket as credit towards payment for a new ticket in another customer’s name.
If you have issued a ticket to your customer and your customer is no longer able to fly with Qantas, prior to departure, they can request their unused ticket/s to be re-booked and ticketed in another customer’s name.
If your customer requests a Name Change, please ensure you have read and understood the Name Correction and Name Change policy on Qantas Agency Connet and apply the correct Name Change procedure for your customer's booking.
How do I process my customer’s Name Change request and apply a Name Change Fee?
At the request of your customer named on the issued ticket, your customer’s booking will need to be cancelled. You will then create a new booking, in the new customer’s name, using the value of the unused ticket as credit towards payment for a new ticket for your new customer. A Name Change Fee of A$99 will apply and will need to be issued via an EMD. Please then select ‘Name Change Fee’ from the Service List via the Qantas Distribution Platform to collect and issue an EMD. Please speak with your Technology Partner for further information on how to collect and issue an EMD for Name Change requests via the Qantas Distribution Platform.
What happens if my customer makes additional changes to their booking?
If your customer makes additional changes to their booking, fare conditions, fees, and charges will apply (if applicable). Please refer to the Qantas Domestic Ticket Reissue Policy on Qantas Agency Connect for further information. Should a Qantas schedule change or disruption occur, please refer to the Qantas Domestic Ticket Reissue Policy on Qantas Agency Connect for further information.
Issuing a Name Change Fee via the Qantas Distribution Platform is dependent on the capability of your Approved Technology Partner. Please check with your Approved Technology Partner to find out when the Name Change Fee capability will be available on bookings made via the Qantas Distribution Platform.
Learn more about the Qantas Distribution Platform
Important Information
Issuing a Name Change Fee via the Qantas Distribution Platform can be accessed by Travel Agents who are participating in the Qantas Channel and make bookings via the Qantas Distribution Platform. Please check with your Technology Partner to find out when the Name Change Fee capability will be accessible on bookings made by your Travel Agency.