Policies

Find the information you need to service your customers with ease.

For quick reference we have placed the most frequently used policies here

Full list of the Qantas policy suite 

Book

Agent Support
Baggage
Requirements and Processes
Seating
Specific Needs

Service

Electronic Miscellaneous Document (EMD)
Involuntary Downgrade
Manage Booking
Schedule Change and Disruption Handling Guide
Schedule Change Policies
Service Request Policies
Qantas Multiple Credits Policy

Ticket

Fees and Taxes
Guides and Information
Policies and Procedures

Preparing to fly

Dietary Required Meals
Check-in Options Guide
Family Travel Guide
Travel Requirements

After travel

Caring for Your Customer
Refund Policy
Links