Qantas launches enhanced schedule change functionality via the Qantas Distribution Platform

A schedule change is an involuntary change to a Qantas flight outside 72 hours prior to flight departure. Please refer to the Qantas Schedule Change and Disruption Handling Guide for further information. 

Immediately after a schedule change has occurred, you will receive a UN/TK or TK status notification in your Technology Partner queue. You are then required to contact your customer to advise of the schedule change, update the booking and arrange for the ticket to be updated if it has not been revalidated by the Qantas Automatic Ticket Revalidation process. Please refer to the Qantas Schedule Change Policy for further information. 

You can change your customer’s affected booking via the Qantas Distribution Platform which will recognise the schedule change and automatically re-price your customer’s impacted flight, removing any change fee or additional collection that may apply. This allows you to then review the new flight details with your customer and re-issue your customer’s ticket. These changes must be in accordance with the guidelines of the Qantas Schedule Change Policy.

Qantas has made the requirement for a waiver code optional, but some Technology Partners still require a waiver code to be entered. If a waiver code is required, obtain an applicable waiver code issued by Qantas and enter it through the Qantas Distribution Platform. You can then make changes to your customer's booking affected by a schedule change. If a waiver code is not required by your Technology Partner, you can make changes to your customer’s booking affected by a schedule change without a waiver code. These changes must be in accordance with the guidelines of the Qantas Schedule Change Policy. Any applicable change fee will be waived.