Commercial Policy for customers impacted by suspension of Qantas operated services between Perth and Johannesburg

Commercial Policy|Published 14 November 2022

This commercial policy is to provide intruction on managing customers that are impacted by suspension of Qantas operated services between Perth and Johannesburg.

This policy is for customers holding a valid 081 ticket for flights between Perth and Johannesburg (QF65/QF66) issued on/before 07 November 2022 for travel between 28 March 2023 and 28 October 2023.

Options for customers holding a Qantas (081) issued ticket:

Customer options:

Option Permitted actions Ticket Reissue Conditions

1. Rebook
  • Rebook to Qantas Airways operated flights between Australia and JNB via SYD (QF63/64) within +/- 3 days.
  • If the same booking class is not available, the lowest booking class within the same cabin may be booked.
  • Where a cabin is no longer available, customers can be accommodated / rebooked on the next available Qantas operated flight in a lower cabin and offered a partial refund if applicable.
  • Reissue with authority 523900 in endorsement box
  • hange fee does not apply
  • Additional fare/taxes do not apply.
  • All details of the original ticket including fare basis and fare calculation to be shown on the new ticket.
2. Credit
  • Retain the value of the ticket in credit.
  • New travel dates must be within ticket validity.
  • Reissue with authority 523900 in endorsement box
  • Change fee does not apply
  • Additional fare/taxes do apply.
  • If the new fare is of a higher value than the existing ticketed fare, the fare difference is payable by the customer. Applicable ticket surcharges, fees and taxes may apply.
3. Refund
  • If the above alternative options are not suitable, customers are entitled to a refund.
  • Customers who have commenced their journey are entitled to a refund of the impacted sector/s.
  • Refund Applications can be submitted via BSP Link or ARC with reference to the Authority number 523900 to waive any refund fees
  • Refund fee does not apply
  • To request a refund, return the ticket to the original point of purchase

Further conditions:

  • Flights no longer required must be cancelled prior to scheduled departure.
  • All Qantas flight changes need to be actioned (reissued or revalidated) prior to travel
  • Qantas will not be responsible for paying any other costs or expenses such as hotel or other ground operator fees arising due to events beyond our control, unless required by applicable laws. 
  • All other rules and conditions of the ticket remain unchanged. 
  • Once a ticket has been reissued using this authority, subsequent changes are subject to fare rules and conditions (unless covered by this or another commercial policy).
  • Qantas Points Plus Pay bookings are entitled to the same options and conditions as listed above.

For customers with unticketed bookings:

For unticketed bookings, alternate flights/routings can be rebooked subject to availability and tickets issued in accordance with fare conditions.