Commercial Policy for customers travelling to/from Israel

Commercial Policy|Published 5 January 2024

The following commercial policy is available to customers holding a valid 081 ticket for tickets issued on/before 8 October 2023 for travel between 9 October 2023 and 29 February 2024.

Affected destinations: To/From Tel Aviv

Options for customers holding a Qantas (081) issued ticket:

Customer options:

Option Permitted actions Ticket Reissue Conditions

1. Credit
  • Retain the value of the ticket in credit.
  • New travel dates must be within ticket validity.
  • Reissue with authority 602149 in endorsement box
  • Change fee does not apply
  • Additional fare/taxes do apply.
  • If the new fare is of a higher value than the existing ticketed fare, the fare difference is payable by the customer. Applicable ticket surcharges, fees and taxes may apply.
2. Rebook
  • For any Qantas operated flight, rebook to another Qantas Airways operated flight on or before 31 March 2024
  • For any non Qantas operated flight in the same itinerary, rebooked to another flight on or before 31 March 2024, operated by the same carrier as the original booking
  • If the same booking class is not available, the lowest booking class within the same cabin may be booked.
  • Where a cabin is no longer available, customers can be accommodated / rebooked on the next available Qantas codeshare operated flight in a lower cabin and offered a partial refund if applicable.
  • If rebooking is prohibited by an equal or higher fare not being available,  
    • customers may refund the ticket without charge and issue a new ticket  
    • the ticketing time limit is waived if applicable  

 
  • Reissue with authority 602149 in endorsement box
  • Change fee does not apply
  • Additional fare/taxes do apply
  • All details of the original ticket including fare basis and fare calculation to be shown on the new ticket

Further conditions:

  • Flights no longer required must be cancelled prior to scheduled departure.
  • All Qantas flight changes need to be actioned (reissued or revalidated) prior to travel
  • Qantas will not be responsible for paying any other costs or expenses such as hotel or other ground operator fees arising due to events beyond our control, unless required by applicable laws. 
  • All other rules and conditions of the ticket remain unchanged. 
  • Once a ticket has been reissued using this authority, subsequent changes are subject to fare rules and conditions (unless covered by this or another commercial policy).

For customers with unticketed bookings:

For unticketed bookings, alternate flights/routings can be rebooked subject to availability and tickets issued in accordance with fare conditions.

For customers with a Qantas Points Plus Pay bookings:

Qantas Points Plus Pay Bookings are entitled to the same options and conditions as listed above.

For customers on Frequent Flyer Classic Reward Tickets:

Qantas Classic Flight Reward tickets cannot be retained in credit. They can be changed or refunded. This must be done via Contact Centres.