Qantas Multiple Credits Policy

This policy applies to customers who wish to hold the value of their ticket in credit and use that credit toward multiple journeys. It is effective for tickets reissued after 9 October 2024 in points of sale Australia, New Zealand, Singapore, the United States and the United Kingdom.

If your customer is no longer travelling due to a Qantas schedule change, they are entitled to a full refund. Please refer to the Qantas Schedule Change Policy.

Qantas NDC Call Out

This process is currently not available for Qantas NDC bookings. If your customer wishes to use a credit toward multiple journeys, please contact Qantas Agency Connect for options.

This policy applies to Australian domestic and international flights and all QF fares or a combination of QF/EK fares issued on Qantas (QF-081).

Additional Information

General Information
Multiple Credits Reissue Process

Book and Ticket

Booking Requirements

Flights no longer required must be cancelled prior to scheduled departure.
New bookings are subject to availability and all conditions of the new fare are applicable except for the cancellation conditions. Cancellation conditions of the original fare purchased would apply to this credit except if the new fare conditions are more restrictive – the most restrictive cancellation policy would apply.
Any Qantas (QF) fare including those that permit interline and codeshare flights can be booked.
For Australian domestic itineraries, the same city pair flown in the same direction is permitted.
Name changes are not permitted.

Ticketing Requirements

The affected ticket must be reissued to a pseudo flight prior to its expiry and all travel using this credit must be completed within the validity of the ticket. Refer to Qantas Ticket Validity
If Emirates (EK) or oneworld airline flights are required, QAC is to reissue the ticket.
Reissue to the pseudo flight credit with the authority code 691297 in the ticket endorsement
When reissuing to the pseudo flight, raise an EMD to refund all taxes and apply for a refund of the EMD through BSPlink.
Collect the applicable change fee when reissuing a ticket to create a pseudo flight coupon for the first time
No change fee applies for subsequent reissues of a pseudo flight.
New taxes are to be collected for every new itinerary booked and ticketed using the ticket credit.
Any unredeemed value not used before the ticket expiry date is non-refundable (except in certain circumstances including under the Australian Consumer Law).

How to Book the Pseudo Flight

Book the pseudo flight in Y class from GDS availability to hold the funds in credit.
- Australian Travel Agents QF9331 SYD/ZZF
- New Zealand Travel Agents QF9332 AKL/ZZF
- Singapore Travel Agents QF9335 SIN/ZZF
- USA Travel Agents QF9333 LAX/ZZF
- UK Travel Agents QF9334 LHR/ZZF
Select any pseudo flight close to the expiry date of the ticket.
No GST applies to the pseudo flight. (Australia only)

Making Changes

We recommend you create a new PNR when reissuing to add further flights using the credit.
When reissuing, book the new flights and, if any credit remains, book a new pseudo flight showing the residual credit. This should be the last coupon on the ticket.
Your customer must complete travel on flights made with the credit before booking any subsequent travel.
Change fees apply if making voluntary changes to existing flights.
Include the authority code 691297 each time you reissue the ticket.

Additional Information

General Information

If commissionable fares are reissued to non-commissionable fares, commission will be recalled through our normal policy of raising an ADM.
If:
- the customer’s original fare rules permitted a refund; or
- the customer’s original booking was cancelled by Qantas, and the customer prefers a refund instead, they must request it before they start using their credit and before the credit expiry date.
All tickets will be subject to audit and recovery of costs incurred by Qantas via an ADM when this process has not been correctly applied

Multiple Credits Reissue Process

Steps	Example	Ticketed Itinerary/Fare	Tax
Original ticket	Customer wants to hold original ticket in credit	SYD LAX $1000 Total Fare: $1000	$200
First reissue	Agent reissues original ticket to a ZZF pseudo coupon for full value of fare	SYD ZZF $1000 Total Fare: $1000	Agent issues EMD for refund of $200 tax and processes refund through BSP/ARC
Second reissue	Agent reissues pseudo coupon to new itinerary and a new pseudo coupon for residual fare value	SYD MEL $200 X SYD ZZF $800.00 New/Residual Fare: $1000 Total Fare: $1000	New taxes for SYDMEL are paid by customer
Third reissue	When SYDMEL flown, travel agent books new trip SYDBNE and reissues ticket with a new pseudo coupon for residual fare value. The fare calculation must include the flown SYD/MEL sector.	SYD BNE $500 X SYD ZZF $300 Used Fare: $200 New/Residual Fare: $800 Total Fare: $1000	New taxes for SYDBNE are paid by customer
Fourth reissue	When SYDBNE flown, travel agent books new trip SYDADL and reissues ticket with additional fare collection of $100 as value of pseudo coupon now used. The fare calculation must include the flown SYD/MEL and SYD/BNE sectors	SYD ADL $400 Used Fare: $700 New Fare: $400 Total Fare: $1100 ADCOL Fare: $100	New taxes for SYDADL are paid by customer

Example Reissue – Point of Sale Australia

	Routing	Fare Basis	Fare Calculation	Fare	Comments
Original Ticket	PER QF SIN	DS21O	PER QF SIN 1715.58 NUC 1715.58 END ROE1.533588	AUD2631.00	Total tax: AUD100.18
1st Reissue	SYD QF ZZF	Y2631	SYD QF ZZF 2631.00	AUD2631.00	Original fare amount held on pseudo flight coupon EMD raised for tax refund of $100.18
2nd Reissue	PER QF SIN QF PER X SYD QF ZZF	NKSAS SLSAS Y1933	PER QF SIN 153.23 QF PER Q26.08 252.02/-SYD QF ZZF 1284.25 NUC 1715.58 END ROE 1.533588	AUD2631.00	Tax for new itinerary collected from customer
3rd Reissue	PER QF MEL QF PER	ODQ45 WIBQ28W	PER QF SIN 153.23 QF PER Q26.08 252.02 QF MEL 215.14 QF PER 1070.24 NUC 1716.71 END ROE 1.533588	AUD2633.00	Additional fare of AUD2.00 and tax for new itinerary collected from customer

Example Reissue – Point of Sale New Zealand

	Routing	Fare Basis	Fare Calculation	Fare	Comments
Original Ticket	AKL QF SYD QF LON	KLRONZ	AKL QF SYD QF LON Q AKLLON 20.88 1032.93 NUC 1053.81 END ROE1.675811	NZD1766.00	Total tax: NZD228.62
1st Reissue	AKL QF ZZF	Y1766	AKL QF ZZF 1766.00 NZD1766.00	NZD1766.00	Original fare amount held on pseudo flight coupon. EMD raised for tax refund of NZD228.62
2nd Reissue	AKL QF SYD QF AKL QF ZZF	INZL SRNZ Y626	AKL QF SYD 468.42 QF AKL 211.83 QF ZZF 373.55 NUC 1053.80 END ROE1.675811	NZD1766.00	Tax for new itinerary collected from customer
3rd Reissue	WLG QF MEL QF WLG	NNZ6 SRNZ	AKL QF SYD 468.42 QF AKL 211.83 /- WLG QF MEL 179.01 QF WLG 214.82 NUC 1074.08 END ROE1.675811	NZD1800.00	Additional fare of NZD34.00 and tax for new itinerary collected from customer

Example Reissue – Point of Sale USA

	Routing	Fare Basis	Fare Calculation	Fare	Comments
Original Ticket	NYC AKL QF MEL QF AKL QF NYC QF	DZW5S DZW5S	NYC QF AKL QF MEL 7176.50 QF AKL QF NYC 7176.50 NUC 14353.00 END ROE1.00	USD14353.00	Total tax: USD213.91
1st Reissue	LAX ZZF QF	Y14353	LAX QF ZZF 14353.00 USD14353.00	USD14353.00	Original fare amount held on pseudo flight coupon. EMD raised for tax refund of USD213.91
2nd Reissue	LAX SYD QF LAX QF X LAX ZZF QF	DZW5S DZW5S Y1017.00	LAX QF SYD 6668.00 QF LAX 6668.00 / - LAX QF ZZF 1017.00 NUC 14353.00 END ROE1.00	USD14353.00	Tax for new itinerary collected from customer
3rd Reissue	LAX SYD QF DRW QF PER QF ADL QF MEL QF SYD QF LAX QF	DZX5S QWALKUS MWALKUS MWALKUS MWALKUS QWALKUS CZX0Q	LAX QF SYD Q593.10 5440.00 QF DRW 186.00 QF PER 310.00 QF ADL 310.00 QF MEL 176.00 QF SYD88.00 QF LAX Q593.10 8493.50 NUC 16289.70 END ROE1.00 XF 4.5	USD16290.00	Customer has decided to extend his trip to SYD and add Explorer fares. Additional fare of USD1937.00 and tax for new itinerary collected from customer. As changes are being made to the fare, a reissue fee would need to be collected if one applied to the DZW5S fare.