Qantas Business Rewards Agent FAQ's

Qantas Business Rewards is a rewards program designed for Australian businesses with a GST registered ABN. Business can save on flights and earn Qantas Points in the air and on the ground with over 50 program partners. This is in addition to the Qantas Points and status credits earned by their travellers when they fly for business. 

Qantas Business Rewards is a program for businesses and Qantas Frequent Flyer is a program for individuals. 

Qantas Business Rewards is a rewards program that rewards Australian-based businesses with a GST registered ABN with Qantas Points on eligible business expenses. Qantas Points earned by the business can be redeemed directly for flights from the business's Qantas Business Rewards Account or they can be transferred, at a minimum of 3,000 points per transfer, to an individual’s Qantas Frequent Flyer membership account and redeemed for rewards. Once they have been transferred to an individual’s Qantas Frequent Flyer account, they are subject to Qantas Frequent Flyer terms and conditions. Visit qantas.com/terms for more information. We recommend your customer consult with their tax adviser regarding any taxation implications of joining Qantas Business Rewards. For further information about Qantas Business Rewards, visit qantas.com/business. 

The Qantas Frequent Flyer program is a loyalty program which rewards individual members with Qantas Points for flying with Qantas and partner airlines, using a direct earn credit or charge card, purchasing from partners, or with Qantas Points transferred from the Qantas Business Rewards Program. 

 Australian-based businesses can join online anytime at  qantasbusinessrewardsOpens in a new tab or window. Agents with a dedicated join link can join on behalf of your customers. please make sure you have your customer’s ABN handy. If you are not sure of your Agency’s join link, please contact your National Account Manager. Full program terms and conditions are available at qantas.com/businessOpens in a new tab or window.

There is a one-off join fee of $89.50, inclusive of GST which is subject to change without notice.

Qantas Business Rewards works alongside Qantas Frequent Flyer so you, your employees and your business can all save and earn even more rewards when travelling for work.

• Turn expenses into rewards, when a Qantas Business Rewards member spends with any of the 50+ partners and turn business expenses into Qantas points.
• Every Frequent Flyer that books flights under a member's ABN will benefit from our Qantas Business Rewards Flyer Bonus - 250 points per booking, on top of the points and status credits the frequent flyer already earns.

By entering an ABN and traveller’s Qantas Frequent Flyer details into every booking to ensure both the business and the traveller receive their benefits. The business will move up to the next level automatically when they have earned the required points.

The number of Qantas Points earned on eligible trips booked by your customer’s business each Membership Year determines the business' level in Qantas Business Rewards. You can help your customers business advance through the program faster to unlock bigger rewards and savings with the ability to count points across their entire trip towards the membership level, from car hire and Qantas Hotels bookings to eligible Qantas and Jetstar flights. Each Membership Year the Qantas points earned determines your business' level in Qantas Business Rewards. 

There are 3 membership levels, the Point earn required in a year, is as follows:

Level 1: 0-14,999 points  

Level 2: 15,000 – 79,999 points  

Level 3: 80,000+ points  

The member level is important, as it determines the applicable points earn and member savings as well as the Qantas Club discount level the member is entitled to. 

As soon as the business earns above the next threshold, we will automatically upgrade the account. If the business does not earn the required points in its membership year to maintain its level, the account may be downgraded at the anniversary of the membership. Don’t worry though, we will provide your customer with notice prior to this occurring.

Yes.  Promotional Points earned by a Member from flying or Triple Points earned through use of the American Express Qantas Corporate Card will also contribute to a business’ level in the program. The level governs the applicable points earn and discount rate. Please refer to the airline earn table Opens in a new tab or windowfor detail. 

The Qantas Business Rewards Points CalculatorOpens in a new tab or window helps to estimate the Qantas Points a business could earn in a membership year, as well as ways to use those Points. Remember these points are on top of the points and status credits flyers continue to earn today. 

Level Advance allows travel agents to request that Qantas fast-track their eligible Qantas Business Rewards members to a higher membership level, based on their anticipated flying behaviour. This enables you to help members unlock bigger benefits sooner. Find out more here. 

Important Information for Agency’s receiving a TIDS number

To ensure we can process your registration successfully, if your agency has received a new TIDS number from IATA, you’ll need to wait 24 hours before registering for Qantas Agency Connect

A Membership Year for the first year, commences on the day of joining Qantas Business Rewards and concludes on the last day of the Member's Anniversary Month the following year; and subject to Membership renewal, for each successive year commences on the first day of the month following a Member's Anniversary Month and concludes on the last day of the Member's Anniversary Month in each relevant following year, unless otherwise determined under clause 5.5 of the Qantas Business Rewards Terms and ConditionsOpens in a new tab or window.  

Note: A business' first Membership Year may be longer than 12 months. For example, if a business joins Qantas Business Rewards on 16 June 2021, their Membership Year will end on 30 June 2022.  

These levels do not relate to earning with partners other than Qantas.

Every time you book an eligible flight, all you need to do is ensure that the business’ ABN and the travellers Qantas Frequent Flyer number have been added to the booking 

•  Refer to the Travel Agent Clue Card for GDS entries for Fares and Ticketing.

Travel agent businesses are eligible to be Qantas Business Rewards Members, however ineligible to obtain flight discounts and Qantas Points from flying. Audit processes apply and penalties may result where travel agents are found in breach. As a Qantas Business Rewards member, Travel agent businesses may earn Qantas Points from other Program Partners, such as B2B Pay, BP and Red Energy, subject to the terms and conditions of each offer.

An eligible flight to earn Qantas Points is a regular scheduled flight operated by Qantas, Emirates or American Airlines with a Qantas ‘QF' flight number shown on the ticket that was purchased in Australia and ticketed on a Qantas (081) ticket and excludes:  

• Classic Flight Reward flights where an airline's flight number other than Qantas ‘QF' is entered on the ticket  
• Codeshare flights operated by an airline other than Qantas, Emirates or American Airlines, even when the ‘QF' flight number is shown on the ticket 
• Discounted private fares or rebated fares under a corporate airfares agreement or travel agent agreement  
  
• Flights where the booking indicates a child or infant passenger. 

An eligible Jetstar fare to earn Qantas Points is a flight operated by Jetstar, with a 'JQ' flight number shown on the ticket that includes an eligible Jetstar fare. Eligible Jetstar fares include Starter Plus Bag and Economy Max via the Qantas Business Rewards Account and Jetstar Economy Flex, Jetstar Economy Flex Plus and Jetstar Economy Max bundle via Jetstar.com

Other eligibility conditions apply.  See detailed terms and conditions.  

Yes. Eligible trips taken for business purposes by owners, directors, officers, employees, contractors, consultants, partners and principals could count towards the calculation of Qantas Points for a business, provided that business’ ABN, along with the traveller’s Frequent Flyer number, is added to their bookings.

Qantas Points in Business Rewards accounts will not expire as long as the Member has earned, redeemed or transferred Qantas Points via the Business Rewards Account at least once in a consecutive 18 month period.  Qantas Points are deemed to be earned on the date an eligible flight was taken, or in the case of earning with Program Partners, the earn date is the day the Qantas Business Rewards program partner advises us that the activity took place.  

The redemption date is the date on which Qantas Points were used to book a Classic Flight Reward or Points Plus Pay - Flight directly from the Qantas Business Rewards Account, and the transfer date is the date on which Qantas Points are transferred from the business' Qantas Business Rewards account to an individual Qantas Frequent Flyer account.  

The individual Qantas Frequent Flyer member number and the business' ABN must be entered into each booking. Generally, it will take up to 7 days after travel for Qantas Points to be credited to the online member Points Activity Statement.  

If after 7 days the Qantas Points do not appear on the statement, please email qantasbusinessrewardsteam@loyalty.comOpens in a new tab or window and they will review the request and advise an outcome. Individual flyers can claim Qantas points online at qantas.comOpens in a new tab or window. 

Users with Account Manager permissions within their nominated Qantas Business Rewards Account are able to update and handover the Account Manager Account status to another user in the Account. This change will be processed within 24 hours after which the new Account Manager will receive email notification that the change has been processed successfully. 

In the event that the Account Manager has left the business, or no longer has access to their Qantas Business Rewards Account, the business owner or authorised senior executive may send a request to establish a new Account Manager via email to qantasbusinessrewardsteam@qantasloyalty.com, Within 2 business days, a team member from the Qantas Business Rewards Service Centre will review and communicate the outcome of your request

For any further enquiries, call the Qantas Business Rewards Service Centre on 13 74 78 from 7AM to 7PM (AEST) Monday to Friday

If your customer has any missing points claims from any of our program partners, please refer to the individual partners page for how to claim. See all partners.

Member savings are flight discounts available exclusively to Qantas Business Rewards Members on the base fare of selected fares only and do not apply to taxes, fees and carrier charges.

Availability is limited. Advance purchase and other conditions may apply. Member savings are subject to the Qantas Business Rewards Terms and Conditions and may be withdrawn at any time.

Member savings will be available to Point of Sale Australia, and apply to all Domestic, Regional, and International Qantas marketed, Qantas operated services originating from an Australian port. Member savings will also extend to Qantas marketed, Emirates and American Airlines operated services and selected other partner airlines.

Travel agents can check a business’s current Qantas Business Rewards level using the Qantas Business Rewards Lookup available on Qantas Agency Connect under Service Requests, behind login.

Travel agents can reset their password using the Forgot Password link on the Industry Sales Site homepage, under Login Information.

Qantas recommends Members advise their travel agent of their level which can be confirmed in their Qantas Business Rewards Account.

The following businesses are ineligible to earn Qantas Points on flights, access member savings and exclusive flight offers:

b. travel agents

c. travel wholesalers

d. travel consolidators

e. other sellers or re-sellers of air travel

f. businesses that receive a corporate discount

Subject to meeting partner eligibility requirements and terms and conditions, these businesses could still earn Qantas Points with other partners in Qantas Business Rewards. Refer to the airline Terms and ConditionsOpens in a new tab or window for more details.

To earn Qantas Points for flights in Qantas Business Rewards and access member savings, your customer’s flyer must be travelling for a registered Qantas Business Rewards Member for business purposes.

The following types of travel are not eligible to earn Qantas Points or access member savings: 

a. leisure travel

b. flights booked before a business became a Qantas Business Rewards Member

c. discounted airfares, for example, children or infant fares, corporate discounts

d. Classic Flight Rewards

e. charter flights

Refer to the airline Terms and ConditionsOpens in a new tab or window for more details.

There are two ways for a business to use the Qantas Points accumulated in the Qantas Business Rewards Account.

Redeem points directly from the Qantas Business Rewards Account and save on travel costs by using Qantas Points to book flights for business travellers. Members can use points to book Classic Flight Rewards or on Points Plus Pay - Flights as well as register for a classic upgrade rewards, purchase additional baggage and seat selection directly from the Qantas Business Rewards Account (available to eligible businesses*);

or any business can simply transfer (minimum 3,000) Qantas Points from the Qantas Business Rewards Account, in real time, to any Qantas Frequent Flyer account/s.

The Frequent Flyer member/s can then redeem Qantas Points for their choice of rewards including flights, accommodation, car hire, Qantas Wine, or on over 20,000 products from 900 of the world's leading brands available via Qantas Marketplace.

Plus Pay flights. Or, they can transfer Points to ANY Qantas Frequent Flyer (minimum of 3,000 points in a transfer). For more information on how your customers can utilise their points and full terms and conditions, visit  https://www.qantasbusinessrewards.com/howitworks/rewardOpens in a new tab or window

For more details about Qantas Business Rewards, including partner offers, visit qantas.com/businessOpens in a new tab or window. Travel agents interested in learning more can visit the Learning Hub on Qantas Agency Connect.

For Frequently Asked Questions about Qantas Business Rewards, visit qantas.com/business/FAQsOpens in a new tab or window.

A discounted Qantas Club membership may be available to your customer’s employees. The account manager or registered user of your customer’s business can access these discounts through the Business Account. For Qantas Club renewals or other inquiries, please direct your customer to contact the Qantas Business Rewards service centre on 13 74 78 (Option 1), Monday to Friday 7am to 7pm (AEST).

You can find more information on the Qantas Club offer on the Qantas Business Rewards website. Offers may be specified as time-limited or otherwise may be withdrawn at any time without notice.

Travel agents will be supplied with an Account Code for each Qantas Business Rewards level that is used to display and price member savings in the GDS.

For more information on fare conditions and how to ticket, view our Agency clue card.

Yes. A travel agent will need to include the relevant Account Code for their Members level, in the booking, just as they would with ticketing of corporate private fares. Please refer to the Agency clue card for more information on these Account Codes

Each level of member savings discount will be identifiable with a unique fare basis code, ending in “UQA”. Furthermore, the level of discount displayed will be identifiable by the number immediately before “UQA”. Specific fare basis codes are available below.

Discounted international private fares sold through Qantas Business Rewards, with the exception of trans-Tasman fares, will attract base commission. Tickets must be issued in Australia on Qantas (081) and travel must originate in Australia.

Commission cannot be claimed on domestic Qantas Business Rewards fares.

Commission is claimed through BSP when issuing international Qantas Business Rewards Fares.

Yes. Qantas continues to pay base commission on published international fares ticketed on 081 paper. This extends to bookings that include a Qantas Business Rewards registered ABN.  See Agency clue card for details.

The ABN should be added to the booking by time of ticket issue.

Yes, name changes are permitted in line with Qantas Business Reward domestic fare rules and the Domestic Retail Name Change Clue Card. A Name Change fee of AUD99.00 applies.

As part of the enhancements we are making to the Qantas Business Rewards Airline proposition, and in order to recognise our Customer’s loyalty, we will be maintaining all existing Membership level by 12 months, commencing March 2022. If a member goes on to earn above the required level threshold, then they will automatically be moved to the next level. 

To illustrate: Customer A is currently a Level 2 member, their Membership anniversary is in July 2022 and they have earned 14,000 points from flying for the year. Technically, they should become a Level 1 member based on their point earn, however with this extension, we will be giving them an additional 12 months to benefit from Level 2 inclusions, and hopefully in that time, they will earn the required Points to maintain their Membership level.

Absolutely. Once they earn the required Qantas Points from flying within their  Membership Year, their Level will be automatically upgraded in line with the program terms and conditions.

From March 2023, if a Member fails to earn the required points for the Level threshold by their anniversary date, they will automatically be downgraded to the Level below. To prevent this from happening, we will contact the Customer at specific points throughout their Membership year, to remind them of the need to earn points in order to maintain their benefits.

Your customer’s Qantas Business Rewards annual Qantas Points from flying balance will reset to zero at the end of their current Membership Year as usual, but their Level will be retained regardless of this reset. 

Please note, that even when your customer’s ‘Qantas Points earned from flying’ balance resets, they will still retain those Qantas Points as part of their Business’ Points balance to use as they like, they will just no longer count towards attaining a Membership Level.

Yes. For the business to earn Qantas Points for every eligible flight, the individual traveller’s Qantas Frequent Flyer number and the company ABN need to be entered into every booking. 

Eligible group bookings in relation to the earning of Qantas Points means, subject to the Airline Reward Scheme Terms and Conditions, a regular scheduled flight operated with a Qantas ‘QF’ flight number shown on the ticket that was purchased in Australia and ticketed on a Qantas ticket (ie where the ticket number for the Itinerary commences with the numerals ‘081’) and excludes:

a) flights where an airline’s flight number other than Qantas ‘QF’ is entered on the ticket or the ticket number does not commence with the numerals “081”;

b) codeshare flights operated by an airline other than Qantas when the ‘QF’ flight number is shown on the ticket;

c) interline;

d) flights operated by a Jetstar airline;

e) promotional, “contra” and free of charge flights;

f) travel industry or airline staff discounted or rebated flights;

g) competition prize tickets and tickets purchased at auction;

h) discounted private fares or rebated fares under a corporate airfares’ agreement or travel agent agreement;

i) flights which are not eligible to earn Qantas Points;

k) child and infant fares;

k) flights for which the booking indicates a child or infant passenger;

l) flights taken before the relevant Member joined Qantas Business Rewards;

Client paying for their own ticket

Conference Group Bookings that are made by a Member paying for their own travel can earn Qantas Points in the instance that the travellers are the owner, director, officer, employee, contractor, consultant, partner or principal of the Member.

Conference Organiser paying for ticket on behalf of client

Conference Group Bookings being paid for by a conference organiser where the Member is an association, council, federation, union, or other representative body or club can only earn Qantas Points for travel related to the owner, director, officer, employee, contractor, consultant, partner or principal of the Member. Conference Group Bookings made on behalf of the members, constituents or other participants of the above-mentioned association groups are not eligible to earn Qantas Points as part of Qantas Business Rewards.

No. School Groups are not eligible as members are not travelling for business purposes and are not entitled to claim Qantas Points under the Airline Rewards Scheme for:

a) leisure or holiday travel;

b) child and infant fares; 

c) flights for which the booking indicates a child or infant passenger;

d) other travel that does not have a business purpose relating to trade or commerce or the supply of goods or services.

A Member who is an association, council, federation, union, or other representative body or club can only earn Qantas Points for Group bookings for travel related to the owner, director, officer, employee, contractor, consultant, partner or principal of the Member.

Group Booking made on behalf of the members, constituents or other participants of the above-mentioned association groups are not eligible to earn Qantas Points as part of Qantas Business Rewards.

Travel agents can enter a Qantas Business Rewards member’s ABN in the Corporate Organisation ABN field when requesting a quote or making a multi-sector booking on the Qantas Group Travel site.

Yes. The ABN can be retrospectively added to the Group booking, prior to departure, by selecting Add Corporate Organisation ABN from the Booking Actions drop down menu. Once the ABN has been entered the travel agent will need to submit the request and will receive a notification that the ABN has been successfully added. 

Yes. Travel agents can request a Missing Points Claim for Group Bookings. Please email qantasbusinessrewardsteam@loyalty.comOpens in a new tab or window and they will review the request and advise an outcome.

The individual flyer can claim their missing Qantas Points online at qantas.com/frequentflyerOpens in a new tab or window.

No. Only one ABN can be added into each Group booking. If there are multiple Qantas Business Rewards members travelling, it is the responsibility of the group to decide which ABN will be entered into the booking to receive Qantas Points. 

No. Member savings do not apply to any other offer including Qantas Frequent Flyer Reward Flights, group, industry, corporate or other discounted or rebated fares.

No. Member savings do not apply to any other offer including Qantas Frequent Flyer Reward Flights, group, industry, corporate or other discounted or rebated fares.

Travel Agents can display, price and ticket member savings in the GDS, by including the Members account code in the booking, just as they would with ticketing of corporate private fares. For more information on fare conditions and how to ticket, view our Agency Toolkit.

No. As per the Qantas Business Rewards Terms & Conditions, a Member is not eligible to earn Airline Benefits if they have a corporate or other private airfares agreement, discount or rebate provided by Qantas including through a third-party arrangement, unless agreed by Qantas. 

An eligible flight to earn Qantas Points is a regular scheduled flight operated by Qantas, Emirates or American Airlines with a Qantas ‘QF' flight number shown on the ticket that was purchased in Australia and ticketed on a Qantas (081) ticket.

Group Fares are in Australian dollars. All Group Fares are quoted as net fares and therefore non commissionable. For more information please refer to the Terms and ConditionsOpens in a new tab or window on Qantas Group Travel site.

To be eligible for a Corporate Airfares Agreement, a customer is required to:

a. Spend minimum of $300,000 on Qantas flights annually, excluding taxes. 

b. Be willing to work with Qantas to achieve mutually agreeable share targets.

c. Transact via an IATA licenced travel agent (one agent per agreement).

d. Be willing to authorise travel agent to submit flight data for reporting.

a. A minimum 12 months of historical travel data (this can include upcoming projections in the event of projects / growth).

b. Details of the key decision maker within the business.

c. A signed customer privacy declaration allowing TMC to discuss customers travel spend with Qantas.

d. A signed Data Release Form.

Speak to your Qantas National Account Manager for details on who to speak to within Qantas Corporate Sales.

The Reporting section allows an easy, convenient way for Account holders and Travel bookers with full access permission to keep track of booking activity and spend. This new version of reporting allows for real time reporting, providing more flexibility to users who can access and download data as and when they need.

Expense reports will provide a view of your customers travel-related spending, including:

a. Flight purchases, seats, extra baggage, carbon offset, change and fare and tax differences

b. Hotel bookings and cancellations made through the Qantas Business Rewards Account

c. Car hire bookings and cancellations made through the Qantas Business Rewards Account

d. Flight credits (for bookings made direct through Qantas) and any reissue, change and cancellation fees.

Bookings made through Travel Agent or the Contact Centre will not include an amount next to the booking. 

Please note, if the transaction value is $0.00, then the amount will not appear on the report – for example, if your customer changes a flight and there was no charge to change that flight, it will not appear on the report. Flight refunds will not be included in the report.  

Only Flight Redemptions where the points were redeemed directly from your Qantas Business Rewards Account will appear on the reports. If any points were redeemed via an individual Frequent Flyer account, even if the ABN is entered, we will only show the cash equivalent amount on the report.

For example, if a customer chooses to change a Classic Flight Reward originally made through  their Frequent Flyer account, and then pays a fare difference (such as the taxes), we will only show the ‘cash’ amount paid, not the equivalent amount of points. However, if a change is paid for using points directly from the Qantas Business Rewards Account then both the points amount and cash transactions will appear.

Account Holders and Travel Bookers with user permissions will be able to see real-time booking activity and spend.

Your customer can log into their Qantas Business Rewards account and select ‘Reporting’ on the navigation bar to view in real time business activity and spend. 

Trip transactions will be stored in your Qantas Business Rewards Account for two years. After this time you are unable to view these transactions and the data will be purged inline with data retention policies.

Nominated users with full permissions can access these reports, so they can choose who is granted access. Your customer can update and limit your permissions in the Manage People section of the Qantas Business Rewards Account update and limit your permissions in the Manage People section of your Qantas Business Rewards Account.

As this is a new feature and due to privacy, your customer will only be able to access data from December 2020 in their Qantas Business Rewards Account. 

Reports will be stored in their Qantas Business Rewards Account for two years.

Due to our privacy policy, we are unable to hold business data longer than two years or provide your customers with any reporting predating this period; and your customer can only access reports that are available via their Qantas Business Rewards Account. 

Only your customers nominated users with full permissions can access these reports, so your customer can choose who is granted access. Your customer can update and limit your permissions in the Manage People section of your Qantas Business Rewards Account.