Aeronology provides world-class, low-cost business API applications via NDC Direct Connect to ensure improved productivity, effectiveness, profitability and relevance.
Contact information: ndcsupport@aeronology.travel
If you need support for your customer's NDC booking or have a technical issue, your Technology Partner must be the first point of contact. As Qantas Distribution Platform content and offers are made avaiable via your Technology Partner's system, they are best placed to understand, identify, and triage the support request.
Please visit the Certified Technology Partners page for support helpdesk contact details for each Technology Partner.
When submitting a request to your Technology Partner, please provide as much detail as possible. At a minimum, this should include the Order ID or PNR along with a detailed description of the support being request.
Once you have submitted your support request, the following scenarios may take place with your Technology Partner:
Support request resolved
Your Technology Partner will identify the issue and notify you when the support request has been resolved.
Unsupported Qantas Distribution Platform servicing feature
If your Technology Partner does not currently support a specific servicing feature, they should inform you. You will then be directed to review the Qantas Distribution Platform Servicing Guide and follow the relevant process provided for that feature.
Technology Partner system is not working as expected
If your Technology Partner's system experiences difficulties, such as a system outage, they should inform you of the issue, an expected timeline and notify you once resolved.
Qantas Distribution Platform technical incident indentified
Your Technology Partner will report the incident to Qantas, and Qantas will work with your Technology Parnter to resolve the incident. Your Technology Partner should notify you on the status of the technical incident, timeline and when it has been resolved.
If you have an issue that is preventing you from servicing a Qantas NDC booking and your customer's travel plans are within 1 business day, please contact Qantas Agency Connect for further support, providing the Order ID or PNR and an overview of the issue and actions you have already taken. Please visit Help and Support for further information on using Qantas Agency Connect.
Qantas Channel
To access content and offers via the Qantas Distribution Platform, your agency must first register for the Qantas Channel and then nominate an Certified Technology Partner. Learn more about how to register for the Qantas Channel.
Certified Technology Partners
Explore more Certified Technology Partners that deliver Qantas Distribution Platform content and offers to travel agencies registered with the Qantas Channel.
Important Information
*Please consider your own business needs before choosing Aeronology as your nominated Certified Technology Partner to access content and offers via the Qantas Distribution Platform.