• Kerbside assistance can be provided at Australian domestic terminals, subject to the availability of staff. Your customer will need to be accompanied by someone who can advise staff assistance is required.
• Signage will be visible to indicate where Hearing Loops are available in the terminal and Qantas Lounges.
• At your customer’s request, airport staff can assist with flight connections and the transfer of baggage.
  

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Customers are not required to notify Qantas if they are taking hearing aids, special headsets for use with the in-flight entertainment system, audio receivers, or other battery operated assistive listening devices that do not require aircraft power on-board.

If your customer will be bringing on board a transmitting device or assistive listening device which requires aircraft power, please contact the Qantas Special Handling team to confirm this is compliant with safety requirements.

Boarding
If your customer’s hearing is not corrected by use of a hearing aid/device, they will be boarded first and provided with an individual safety briefing.

Bluetooth Hearing Aids/Devices
Hearing aids/devices which use Bluetooth can be used at all times on A330, A380, B787, B737 and QantasLink aircrafts.

Seating
Exit row seating is unable to be assigned unless your customer's hearing is corrected by use of a hearing aid/device in order to assist and respond to crew instructions in the event of an emergency. 

Announcements and Entertainment
When in-flight announcements are made, Cabin Crew will do their best to provide relevant individual updates (where operationally possible) using your customer’s preferred communication method.

Captioning is provided on some in-flight entertainment programmes and movies.

If your customer would prefer their own headset, a two-pronged jack is required to connect to Qantas' AVOD in-flight entertainment system. A one-pronged jack is required to use the Qantas provided iPads on eligible flights. 

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