Customers who have mobility limitations will not require Qantas Medical Clearance to fly, unless:

• Their disability is new (has occurred within six weeks of travel) or is unstable (has changed within six weeks of travel). 
• Their condition may deteriorate during the flight. 
• Their condition may deteriorate due to a decrease in oxygen levels in the aircraft cabin environment or a decrease in cabin pressure.

If your customer has a medical condition, we recommend you refer to the Qantas Group Medical Travel Clearance Form at the time of booking in case medical clearance is required.

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Please refer to the following information for carriage of mobility aids.

The following types of wheelchair requests can be added to bookings made via your Technology Partner connected to the Qantas Distribution Platform and other technology systems. Please use the entry formats provided below and refer to your Technology Partner for any additional information regarding wheelchair requests, including via the Qantas Distribution Platform.

Note: All wheelchair requests – WCHR, WCHS and WCHC for Qantas (QF) operated flights remain as HN status in your customer’s booking.

When requesting wheelchair assistance, please select from the following three options best suited to your customer's needs Only one option should be selected:

Add a WCHS request for a wheelchair provided by Qantas for a customer who:

• Cannot walk long distances.
• Cannot ascend/descend steps unassisted.
• Can make their own way within the aircraft cabin to/from their seat.
  
  

Required Entries:

Add a WCHC request for a customer travelling with their own wheelchair who:

• Cannot walk long distances.
• Cannot ascend/descend steps unassisted.
• Is immobile within the aircraft cabin and may require assistance with transfer into/out of their aircraft seat.

In addition, you need to provide the following mandatory information:

• Manual (collapsible or non-collapsible) plus weight of wheelchair; or 
• Battery-Operated plus weight of wheelchair*
•  Type of Battery – select from:
  • Non-spillable (Gel/Dry Cell, Sealed Lead Acid, AGM)
  • Lithium  
  • Nickel Metal Hydride/Nickel Cadmium
• Measurements of the wheelchair in its most collapsed state
• Whether the customer can self-transfer or not

Disclaimer: *If travelling with a battery powered mobility aid, your customers are required to obtain Dangerous Goods approval from Qantas. Visit our Dangerous Goods page for information.

Amadeus Entries

Travelport - Galileo Entries

Sabre Entries

Worldspan Entries

Travelsky

Note:

Qantas can supply a chair for customers who require WCHC assistance. The following service information should be added to their booking using the above entry formats for WCHC:

WCHC QF NOT TAKING OWN REQUIRES USE OF AIRLINE CHAIR

PAX ABLE TO SELF TRANSFER

When a WCHC is requested, your booking will be auto queued to Qantas to ensure all the above mandatory details are included. We ask that the above information is included for your customer to prevent any delays with processing by our Specific Needs team.  

If kerbside assistance is required, a carer will need to come inside the terminal and advise a Qantas staff member of the need for a wheelchair.

For further information refer to Mobility Assistance.Opens in a new tab or window

Seating for passengers travelling with mobility aids will be allocated at the airport.

Passengers may surrender their mobility aid at check-in or at the departure gate. If they choose to surrender their mobility aid at check-in, they will be transferred to a Qantas wheelchair or people mover, and assisted to the departure gate by a Qantas staff member. Customers may choose to have their mobility aid delivered to them at the gate lounge on arrival or it can be collected from the baggage collection area.