Qantas Agency Connect Service Fees

When the Qantas Agency Connect Team has agreed to issue/reissue your customer’s Qantas ticket, the following service fee applies:

Transaction Type  International*  Domestic*
Ticketing Fee  EUR35 EUR35

Disclaimer: * Please refer to the table of fees page for full ticketing and refund service fees in your local currency.

Application of Qantas Agency Connect Service Fee

The following ticketing transactions by the Qantas Agency Connect Team require the Service Fee:

  • Name Corrections
  • GDS system outages/faults with a job number
  • Other Airlines coupon status is not updated to flown and travel is imminent
  • Subsequent reissues by Qantas Agency Connect

Exemptions to Qantas Agency Connect Service Fee

The following ticketing transactions by the Qantas Agency Connect Team are exempt from the service fee:

  • Involuntary reissues due to a Qantas schedule change
  • Subsequent reissue of a schedule change
  • A coupon for a Qantas flight has not updated to flown and travel is imminent

EMD Payments

An EMD-S (stand-alone) is required for service fee payments to the Qantas Agency Connect Team. 

EMD-S Service Codes

  • EMD Type: ‘S’
  • Service Code: ‘ICSF’
  • RFIC: ‘D’
  • RFISC: ‘ICS’

Once the EMD has been raised please contact the Qantas Agency Connect Team to advise EMD details.