Agency News
Your destination for all our latest industry news updates.
Better Serving Agents and Customers Through a New Distribution Model
Qantas has announced a new model, launching mid-next year, for travel agents to access Qantas fares and content, reflecting our ongoing investment to transform the retailing and servicing capabilities available to our agency partners and meet the evolving needs our mutual customers.
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Press the down arrow key to interact with the calendar and select a date. Press the question mark key to get the keyboard shortcuts for changing dates.
Press the down arrow key to interact with the calendar and select a date. Press the question mark key to get the keyboard shortcuts for changing dates.
Exciting updates to our lounges
Published 24 March 2025
We're making some exciting changes to our lounge network. Several lounges are undergoing complete redesigns, and we're also refreshing some regional lounges, all to ensure our shared customers can continue to enjoy a premium lounge experience.
Commercial and reward bookings policy for customers impacted by London Heathrow Airport closure on 21 March 2025
Published 21 March 2025
The following commercial policy is available to customers holding a valid 081 ticket issued on/before 21 March 2025 for scheduled departures between 21 March 2025 for flights operated by Qantas or Qantas Services operated by Emirates.
Commercial and reward bookings policy for customers impacted by flooding in Townsville
Published 19 March 2025
The following commercial policy is available to customers holding a valid 081 ticket issued on/before 19 March 2025 for scheduled departures between 19 - 20 March 2025.
Make travel with Qantas twice as rewarding for your customers
Published 12 March 2025
For a limited time, your customers can choose to enjoy either double Qantas Points or double Status Credits on eligible Qantas marketed and operated flights across Australia and the world (codeshare and partner airline flights excluded).*
Commercial and reward bookings policy for customers impacted by Cyclone Alfred
Published 5 March 2025
The following commercial policy is available to customers holding a valid 081 ticket issued on/before 7 March 2025 for scheduled departures between 4 - 16 March 2025.
Information on Tropical Cyclone Alfred off the coast of Queensland
Published 5 March 2025
We're closely monitoring Tropical Cyclone Alfred off the coast of Queensland and offering additional flexibility to customers who have booked flights to or from certain ports.
Investing in our fleet: Major aircraft upgrades and arrivals
Published 27 February 2025
Today we're excited to share details of a major refurbishment program for our 737 aircraft, a key part of our domestic services. Investing in our fleet is one of the most effective ways to enhance the flying experience for our customers and ensure we consistently provide an exceptional travel experience.
Commercial and reward bookings policy for customers impacted by Melbourne-Darwin NS25 schedule change
Published 26 February 2025
The following commercial policy is available to customers holding a valid 081 ticket issued on/before 11 February 2025 for scheduled departures between 30 March - 25 October 2025.
Commercial and reward bookings policy for customer impact by Armidale airport closure between 28 January 2025 and 23 February 2025
Published 21 February 2025
The following commercial policy is available to customers holding a valid 081 ticketed on/before 21 February 2025 for scheduled departures to/from Armidale between 28 January 2025 and 23 February 2025.