International Ticket Reissue Policy
These definitions and principles apply to the reassessment and reissue of all Qantas (081) International tickets for Qantas fares in all cabins and booking classes at the time of reissue, effective from 20 January 2021. This policy does not apply in relation to involuntary schedule changes.
The International Reissue Policy applies the rules of the ticketed international fare being changed and the conditions of the new fare. Fares are filed to automatically reissue in line with the policy when using an automated reissue tool.
Qantas NDC Call Out
Qantas NDC can process multiple voluntary ticket exchanges when reshopping. Any additional collection of fare, taxes, surcharges and change fees which may apply will be automatically calculated.
Please contact your Technology Partner if further assistance is required.
NOTE:
Prior to departure, if two different fare families are combined on the same ticket, the most restrictive rule is applied to the type of reissue. After departure and when the fare break point has been reached, the rules of the inbound fare component apply.
For oneworld and Global Fare Products refer to individual fare rules when reissuing as this policy does not apply.
Residual Value Refunds
You can submit a refund application where residual value is applicable for Qantas validated (QF-081) tickets that are reissued using the Qantas International Ticket Reissue Policy.Opens in a new tab or window
Refund applications should only be submitted upon completion of travel, within ticket validity and must include the following mandatory details:
- Original ticket number (the number of the ticket prior to Reissue)
- New ticket number
- Full details of refund calculation, including base fare and ticket tax reassessment.
Policy Information & FAQs
The type of Reissue permitted depends on the ticketed fare type:
- Before Departure;
- Reissue to an equal or higher base fare in ANY Rule and Tariff.
- After Departure;
- No changes to Fare Break Points - Reissue to a lower, equal or higher base fare when rebooked in the Same Booking Class, in the same Rule and Tariff
- Changes to Fare Break Points – Reissue to an equal or higher base fare in any booking class, Rule or Tariff
- Before / After Departure;
- No change to Fare Break Points - Reissue to a lower, equal or higher base fare when rebooked in the Same Booking Class, in the same Rule, Tariff and Fare Type..
- Tickets commencing travel in US/CA/MX – reissue to an equal or higher fare only
- Change to Fare Break Points - Reissue to equal or higher base fare in ANY rule and tariff.
- No change to Fare Break Points - Reissue to a lower, equal or higher base fare when rebooked in the Same Booking Class, in the same Rule, Tariff and Fare Type..
- Before / After Departure;
- Reissue to Lower, Equal or Higher fare in any Rule or Tariff.
- For the Base Fare, use Current Fares and Current ROE for changes Before Departure. For changes after departure use Historical Fares and Historical ROE, as per date of issue from the original ticket.
- Any ADCOL must be collected.
- For Sale*, Saver* and Flex Fares, if the new Base Fare is lower than the original base fare as a result of Season, Day of Week and Q/S Surcharges changes, the residual value should be used as credit towards additional Ticket Taxes/Carrier Imposed Fees and/or Change Fees. If there is still residual value, this must be refunded to the customer. This is regardless of the cancellation/refund rules for the fare type. Refer to Residual Value Processing.
- For all fare types, any residual unused Ticket Taxes (excluding GST) or Carrier Imposed Fees must be used as credit towards the new ticket; including to different Ticket Tax codes, Carrier Imposed Fees, Base fare and Change Fees. This includes any unused QF Channel Fees shown as tax code YR on the ticket.
- Before departure, advance purchase conditions must be met at the time of the reissue.
- The Change Fee must be receipted separately from the ticket using EMD-S.
- Combined End-on-End Fares - If the ticket includes Qantas or another airline’s end-on-end fare(s) combined with a Qantas International Fare or Qantas/partner carrier fares combined on a half return basis and any of the sectors on the Journey requires to be reissued to current fares, the current fare applies to the whole journey.
- Ticket Taxes and Carrier Imposed Fees are repriced at Current values on the date of the Reissue
When a ticket is reissued After Departure:
- Ticket Taxes and Carrier Imposed Fees are repriced at the date of the last ticket issued.
- Commissionable Qantas International Public Fares cannot be reissued to non-commissionable Qantas Private Fares
- Reissuing from one Corporate QCI code to a different Corporate QCI code is not permitted.
- Qantas fares cannot be reissued to Jetstar Group fares (JQ/GK/3K) and vice versa.
- When no Change Fee or No Show fee applies;
- When no additional Fare, Taxes and/or Carrier Imposed Fees apply; and
- When a schedule change has occurred
Reissue is required in all other cases, including all tickets containing interline and codeshare flights.
Learn more about the International Ticket Reissue Policy process review.
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Change Fee Application and Key Definitions
- Service Code: ‘REIS’
- RFIC: ‘D’; and
- RFISC: ‘98I’ (note this is the letter I for India)
For tickets containing Jetstar Group only fares, where permitted, the following codes apply:
- Service Code: ‘PENF’
- RFIC: ‘D’; and
- RFISC: ‘993’
NOTE: If an Emirates (EK) change fee applies, this will be auto-priced and collected as an OD tax on the ticket.
Residual Value for Refund (RSVR) allows the remaining amount on a ticket to be used as credit towards payment of Change Fees as well as Fare/Ticket Taxes on a new ticket. RSVR is facilitated by an EMD-S using the RFIC D and RFICS 996. If Travel Agents require any further information on the use of RSVR please direct your request to your technology provider.
If technically not possible, you will need to collect payment for the Change Fee and issue an EMD-S.
To view all the International Reissue Policy Definitions read more.