Qantas Agency Connect Service Fees

When the Qantas Agency Connect Team has agreed to issue/reissue your customer’s Qantas ticket, the following service fee applies:

The following ticketing transactions by the Qantas Agency Connect Team require the Service Fee:

• Name Corrections
• GDS system outages/faults with a job number
• Other Airlines coupon status is not updated to flown and travel is imminent
• Subsequent reissues by Qantas Agency Connect

The following ticketing transactions by the Qantas Agency Connect Team are exempt from the service fee:

• Involuntary reissues due to a Qantas schedule change
• Subsequent reissue of a schedule change
• A coupon for a Qantas flight has not updated to flown and travel is imminent

An EMD-S (stand-alone) is required for service fee payments to the Qantas Agency Connect Team. 

EMD-S Service Codes

• EMD Type: ‘S’
• Service Code: ‘ICSF’
• RFIC: ‘D’
• RFISC: ‘ICS’

Once the EMD has been raised please contact the Qantas Agency Connect Team on 0208 600 4318 to advise EMD details.