Qantas Schedule Change Policy
This policy provides instructions on managing and servicing schedule changes.
A schedule change is an involuntary change to a flight where a UN/TK is generated to your customer’s booking to notify you of a cancellation or change. A disruption is an involuntary change to a flight less than 72 hours prior to departure where, close to departure, no UN/TK is generated to the booking and Qantas deals directly with the customer.
To understand how disruptions are handled, refer to: Schedule Change and Disruption Handling Guide.
This policy contains the following information;
If no reaccommodation has been offered or if the new flight is not acceptable, you will need to rebook you customer in accordance with this policy. Each option below contains instructions on rebooking, ticketing and refund.
Please select from ONE of the following four options dependent on the flight that has been schedule changed:
Rebook to another Qantas operated and marketed flight or another QF codeshare flight operated by the same airline:
- On the same day; or
- A day either side; or
- To the next available flight; and
- In the same cabin and class: or
- For QF operated and marketed flights, rebook in the lowest class in cabin if the same booking class is not available; or
- For QF codeshare flights operated by the same airline, rebook in the same cabin and same class
Refer to the other airline for their schedule change reissue and refund policy.
Qantas releases a Commercial Policy when extraordinary circumstances such as weather events and natural disasters may impact our customers’ travel plans. A Commercial Policy provides options for affected customers and an authority to service their tickets. For details of our current policies, refer to: Commercial Policies Library
If your customer’s flight impacted by a schedule change is to or from Canada, please refer to: Requirements for Canadian Air Passenger Protection Regulations
Following a QF schedule change, our auto-revalidation process attempts to revalidate the ticket. If the ticket has been revalidated and your customer accepts the change, no further action is required.
If your customer does not accept the change, reshop to an alternative flight.
If you have rebooked the flight or if QF has not revalidated the ticket, you’ll need to reissue your customer’s ticket. No waiver code is required to be added to the ticket if your technology partner has developed the Qantas NDC involuntary change capability. Refer to your technology partner for further information.