Check-in Guide
To ensure your customer’s journey through the airport is as seamless as possible, make sure your customer checks-in for their flight before they arrive at the airport using one of our easy options. This guide will assist you select and advise the most suitable option.
Check-inOpens in a new tab or window opens 24 hours before departure and closes 30 minutes before departure for domestic flights and 2 hours before departure for international flights.
Your Customer’s Check-in Options
General Information
- Domestic flights: If your customers are travelling with bags, have checked in via mobile/online options, and have a Q Bag Tag, they can simply head straight to the automated bag drop or bag drop counter at least 30 minutes before departure. Otherwise, ensure customers use their digital boarding pass at the self-serve bag tag kiosks to print their bag tags, before heading to bag drop. At airports with no kiosks, customers can proceed directly to a bag drop counter.
- International flights: Customers can go directly to a dedicated Online Check-in counter at least 90 minutes before their flight. If not available at their airport, they should go to the check-in desk.
- If your customer needs to change their flight after they have checked in via mobile/online options, only airport staff can assist.
- If your customer is travelling on a flight operated by another airline, they must check in with the operating carrier. For example, QF8405 from Melbourne to Dubai is operated by Emirates so your customer will check in with Emirates.
- Check-in times for partner airlines can vary which may lead to online check-in not being available for connecting flights.
Unaccompanied Minors (UMNR)
- Unaccompanied Minors should make themselves known to a customer service agent who will be able to assist them with the check-in process when they arrive at the airport:
- At least 2 hours prior to departure for international flights including Australian domestic flights from international airports.
- At least 1 hour prior to departure for Australian domestic flights.
Passengers who Require Mobility Aid Assistance
Passengers who require mobility aid assistance should check in at the airport:
- At least 60 minutes before departure for Australian domestic flights.
- At least 2 hours prior to departure for international flights including Australian domestic flights from international airports.
- For departures from overseas airports confirm check-in time with the local Qantas officeOpens in a new tab or window and allow an extra 30 minutes.
If your customer is receiving errors when trying to check in online or via the mobile app, feedback can be forwarded via the online formOpens in a new tab or window for investigation. Please ensure the problem is clearly outlined by advising the site and any error messages your customer is receiving. Include the booking reference to ensure a prompt and accurate response.
Your Customer’s Check-in Options
| App Check-in: |
Accessible from 24 hours to 30 minutes before flight departure for eligible flights. |
|---|---|
| Online Check-in: |
Accessible from 24 hours to 30 minutes before flight departure for eligible flights. This is available for most connections to an international and/or domestic flight, where your customer is connecting to a Qantas flight or eligible partner airline. |
| Auto Check-in: |
Your customer will be sent an SMS for selected flights, inviting them to access their boarding pass, if they have not previously checked in, provided their mobile number is listed in their Frequent Flyer Profile or Qantas booking. |
| Online Check-in: |
Accessible from 24 hours to 2 hours before flight departure for eligible flights. This is available for most connections including Qantas flights connecting to eligible partner airline flights. |
|---|---|
| Airport Check-in: |
|