Kerbside assistance can be provided at Australian domestic terminals, subject to the availability of staff. Your customer will need to be accompanied by someone who can advise staff assistance is required.

A Meet and Assist Service is available for guidance to and from the aircraft gate. Other requests including assistance with flight connections and the transfer of baggage can also be added to your customer’s booking. 

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Your customer will be asked to board prior to other passengers and will be given an individual safety briefing. Safety cards are provided in Braille format on most flights and will be given to your customer after their safety briefing.

If your customer uses a walking cane/frame, this can be carried in the cabin if it can be accommodated in the overhead lockers or other storage space. If not, the device will be stowed in the aircraft hold and your customer will be offered wheelchair assistance or a people mover to and from the gate.

Exit row seating cannot be assigned due to safety regulations.

Cabin crew are available to read the in-flight menu prior to the meal service and, if requested, explain where the food is placed on the tray to your customer.

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Please associate the format to the Blind or Vision Impaired passenger and add any relevant ‘Free Format’ text for Qantas staff information.

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