Help and Support
What is Qantas Agency Connect?
Qantas Agency Connect is a dedicated online portal which provides Travel Agents with the tools to self-service their customers' bookings anytime.
You can view our Site Map here.
Need guidance on how to service your customer's booking? We have collated the most helpful policies to assist you in this process.
Schedule Change and Disruption Handling Guide
If your customer has been affected by a schedule change or disruption, this guide will assist you to communicate the right information to your customer.
International Ticket Reissue Policy
Reassessment and reissue of all Qantas (081) International tickets for Qantas fares in all cabins and booking classes at the time of reissue.
Qantas (081) Refund Policy
This policy outline the circumstances under which Qantas will issue a refund for a Qantas Ticket.
If a service request cannot be actioned online, please call the Qantas Agency Connect team for assistance.
View Frequently Asked Questions:
General FAQs
Relating to ticketing, use of the site, functionality and policies.
Qantas Agency Connect FAQs
Relating to how to get your agency started with Qantas Agency Connect.
Privacy and Security
This Privacy Policy explains how Qantas generally handles your personal information.
Learning Hub FAQs
Relating to the use of the Learning Hub and troubleshooting.
Cookies and Cache
Enabling cookies ensures that the Qantas Agency Connect site will load as designed. Each browser caches and stores data differently, which may require you to manage how your internet browser is handling this site.
If you are experiencing technical difficulties or errors, we recommend the following steps be completed:
1. Clear your cache, cookies, and other site data: This can help resolve issues caused by outdated or conflicting data.
2. Restart your browser: Closing and reopening your browser will help refresh its settings and resolve issues.
If you are still unable to complete the request you may wish to try another a different browser: Sometimes, switching to another internet browser can resolve compatibility issues.
Find out how to clear, enable, and manage cookies and other site data on your preferred browser.
| Qantas Department | Contact | Operating Hours |
| Qantas Contact Centres | For our overseas offices refer to Qantas ContactsOpens in a new tab or window |
24hrs – 7 days a week |
| Qantas Agency Connect - Brazil | 0800 883 0095 (national toll free) Option 1 |
Monday - Friday 0900 - 1700 PST |
| Qantas Agency Connect - Chile | 0800 004 321 (national toll free) Option 1 |
Monday - Friday 0900 - 1700 PST |
| Qantas Agency Connect - Papua New Guinea | Phone: +675 7411 1066 portmoresby@qantas.com.au |
Monday to Friday 0830 - 1700 local time |
| Qantas Agency Connect - South America | Monday - Friday 0900 -1700 PST |
|
| Qantas Group Travel - South America | Phone: +56 229402338 southamerica@qantasgrouptravel.com |
Monday - Friday 0900 - 1700 PST |
| Flight status | View flight status onlineOpens in a new tab or window | |
| Customer Specific Needs Team | For medical clearance requirements submit Qantas Group Medical Travel Clearance FormOpens in a new tab or window online |
|
| Customer Care | Submit a Customer Care FormOpens in a new tab or window on behalf of your customer |