Help and Support
What is Qantas Agency Connect?
Qantas Agency Connect is a dedicated online portal which provides Travel Agents with the tools to self-service their customers' bookings anytime.
You can view our Site Map here.
Need guidance on how to service your customer's booking? We have collated the most helpful policies to assist you in this process.
Schedule Change and Disruption Handling Guide
If your customer has been affected by a schedule change or disruption, this guide will assist you to communicate the right information to your customer.
International Ticket Reissue Policy
Reassessment and reissue of all Qantas (081) International tickets for Qantas fares in all cabins and booking classes at the time of reissue.
Qantas (081) Refund Policy
This policy outline the circumstances under which Qantas will issue a refund for a Qantas Ticket.
If a service request cannot be actioned online, please call the Qantas Agency Connect team for assistance.
View Frequently Asked Questions:
General FAQs
Relating to ticketing, use of the site, functionality and policies.
Qantas Agency Connect FAQs
Relating to how to get your agency started with Qantas Agency Connect.
Privacy and Security
This Privacy Policy explains how Qantas generally handles your personal information.
Learning Hub FAQs
Relating to the use of the Learning Hub and troubleshooting.
Cookies and Cache
Enabling cookies ensures that the Qantas Agency Connect site will load as designed. Each browser caches and stores data differently, which may require you to manage how your internet browser is handling this site.
If you are experiencing technical difficulties or errors, we recommend the following steps be completed:
1. Clear your cache, cookies, and other site data: This can help resolve issues caused by outdated or conflicting data.
2. Restart your browser: Closing and reopening your browser will help refresh its settings and resolve issues.
If you are still unable to complete the request you may wish to try another a different browser: Sometimes, switching to another internet browser can resolve compatibility issues.
Find out how to clear, enable, and manage cookies and other site data on your preferred browser.
| Qantas Department | Contact | Operating Hours |
| Qantas Contact Centres | For our overseas offices refer to Qantas ContactsOpens in a new tab or window |
24hrs – 7 days a week |
| Qantas Agency Connect - Brasil | reservasbrasil@qantas.com.au | Monday - Friday 0900 - 1700 BRT |
| Qantas Agency Connect - Chile | 56 2 2940 2359 Option 1: |
Monday - Friday 0900 - 1700 CLT |
| Freight Chile | ventas@amasero.cl | 8am - 5pm Monday to Friday |
| Qantas Agency Connect - Papua New Guinea | Phone: +675 7411 1066 portmoresby@qantas.com.au |
Monday to Friday 0830 - 1700 local time |
| Qantas Group Travel - South America | Phone: +56 229402338 southamerica@qantasgrouptravel.com |
Monday - Friday 0900 - 1700 CLT |
| Qantas Agency Connect - Fiji | 679 323 9030 sales.tk@travelking.com.fj |
Monday to Friday 9am to 5pm Saturday 9am to 1pm |
| Qantas Agency Connect - Solomon | 67722586 | Monday to Friday 8am to 4pm |
| Qantas Agency Connect - Tahiti | 689 40 46 4280 contact@spr.pf |
Monday to Thursday 8am to 4pm Friday 8am to 3pm |
| Qantas Agency Connect - Noumea | 687 286 546 | Monday to Friday 8am to 12pm - 1pm to 3pm |
| Flight status | View flight status onlineOpens in a new tab or window | |
| Qantas Specific Needs | For medical clearance requirements submit Qantas Group Medical Travel Clearance FormOpens in a new tab or window online Accessibility, Medical and other Inclusion Requests online form |
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| Customer Care | Submit a Customer Care FormOpens in a new tab or window on behalf of your customer |