Help and Support
What is Qantas Agency Connect?
Qantas Agency Connect is a dedicated online portal which provides Travel Agents with the tools to self-service their customers' bookings anytime.
You can view our Site Map here.
Need guidance on how to service your customer's booking? We have collated the most helpful policies to assist you in this process.
Refund Policy
This policy outline the circumstances under which Qantas will issue a refund for a Qantas Ticket.
Schedule Change
This policy allows you to self-manage your customers who have been affected by a Qantas schedule change.
Qantas Explorer Fare
A multi-city booking fare product that offers travellers to customise their dream adventure down under.
Sport events, family reunions, mining operations, conferences, incentives and more. If you are booking a group of 10 or more, or have 20 or more customers' travelling to the same destination for a common purpose, Qantas Group Travel has you covered.
View Frequently Asked Questions:
General FAQs
Relating to ticketing, use of the site, functionality and policies.
Qantas Agency Connect FAQs
Relating to how to get your agency started with Qantas Agency Connect.
Privacy and Security
This Privacy Policy explains how Qantas generally handles your personal information.
Learning Hub FAQs
Relating to the use of the Learning Hub and troubleshooting.
Cookies and Cache
Enabling cookies ensures that the Qantas Agency Connect site will load as designed. Each browser caches and stores data differently, which may require you to manage how your internet browser is handling this site.
If you are experiencing technical difficulties or errors, we recommend the following steps be completed:
1. Clear your cache, cookies, and other site data: This can help resolve issues caused by outdated or conflicting data.
2. Restart your browser: Closing and reopening your browser will help refresh its settings and resolve issues.
If you are still unable to complete the request you may wish to try another a different browser: Sometimes, switching to another internet browser can resolve compatibility issues.
Find out how to clear, enable, and manage cookies and other site data on your preferred browser.
| Qantas Department | Contact | Operating Hours |
| Qantas Agency Connect | hksupport@qantas.com.au | Monday - Friday 0900 - 1300 / 1400 - 1800 |
| Qantas Group Travel | Phone: +852 2298 8111 |
Monday - Friday 0900 - 1300 / 1400 - 1800 |
| Qantas Contact Centres | Phone: +852 2298 8111 (Please note that this number is for direct customers and imminent departures only) |
Monday - Friday 0900 - 1300 / 1400 - 1800 |
| Qantas Frequent Flyer | Phone: 61 13 11 31 frequent_flyer@qantas.com.au |
|
| Special Handling | specialhandling@qantas.com.au | |
| Flight status | Phone: +852 2181 8888 | Monday - Friday 0900 - 1300 / 1400 - 1800 |
| Qantas Refunds | hksupport@qantas.com.au | Monday - Friday 0900 - 1300 / 1400 - 1800 |
| Customer Care | Submit a Customer Care FormOpens in a new tab or window on behalf of your customer |