Electronic Miscellaneous Document (EMD)
An Electronic Miscellaneous Document (EMD) is the industry standard method for documenting airline related charges.
General Information
EMD Codes - Quick Reference Guide
General Information
There are two types of EMDs:
EMD-A (Associated)
Issued for the following services and linked to the specific flight coupon/s of a ticket:
- Advance Seat Selection
- Pre-purchased Additional Baggage
EMD-S (Stand-alone)
Issued for the following stand-alone payments to Qantas:
- Payments for Group Travel deposits and finals
- Service Fees
- Qantas Club membership
- Prepaid Freight Charges
- Unaccompanied Minor (UMNR) Fees
- Payments for ticketing, name correction and special handling
- Change Fees - which are receipted separately from the ticket using EMD-S
All EMD payments to Qantas Agency Connect and Qantas Group Travel are made at nett level and as a lump sum.
Lump sum means the combined total of all components of the payment with no breakdown including:
- Fares
- Ticket Taxes including GST (if applicable)
- Carrier Charges
- Change Fees
- Service Fees (if applicable)
- Group Deposit Payments (if applicable)
- Group Final Payments (if applicable)
- Group Ancillary Payments (if applicable)
Note: For Group Deposit and Group Final Payments the nett amount due is provided on your balance statement and final payment statement.
Nett level means that commission, if applicable, is deducted from the amount paid to Qantas by EMD. The commission level on the EMD must be manually adjusted to 0%.
Where no standard commission is due, the value remains as a nett level and no adjustment is required.
This applies to:
- Australian Domestic Fares
- Trans-Tasman Fares
- Corporate, Nett and Private Fares
- Group Travel Fares
- Group Ancillary Services
- Ticket Taxes
- Change Fees
- Service Fees
Where standard commission is due, it is deducted from the gross value of the lump sum and the calculated nett value is noted on the EMD and paid to Qantas.
Group Travel - Nett Payment (if applicable)
Nett payments apply to all Group Deposit or Group Final Payments. The nett amount due is provided on your balance statement and final payment statement.
An EMD-S is issued for the gross amount of the total Qantas Club.
View the current Qantas ClubOpens in a new tab or window membership rates.
When completing an EMD via BSPlink, select the Reason for Issuance code as 'A' (air transportation) and submit to Qantas Frequent Flyer Service Centre by:
Fax:
Fax the membership application or renewal form and copy of the EMD to 1300 305 747 or if overseas fax +61 1300 305 747
Phone:
Qantas Frequent Flyer Centre 13 11 31 or if overseas, call +61 13 11 31.
Mail:
Send the membership application or renewal form and a copy of the EMD to:
Qantas Airways Limited
Locked Bag 5013,
Alexandria NSW 2015
Our Travel Agent FAQs (PDF) and Quick Reference Guide (PDF) provide detailed information on what you need to know.
Please refer to your Technology Partner connected to the QDP and other technology systems for technical support on how to issue an EMD and specific entries.
EMD Codes - Quick Reference Guide
Applicable to travel agents making payments to QAC for ticket issue, reissue and QAC Service Fees.
| Commercial Name | EMD Type | Service Code | RFIC | RFISC |
| Qantas Service Collection | S | ICSF | D | ICS |
| Commercial Name | EMD Type | SSR+ | RFIC | RFISC |
| Seat Assignment | A | RQST, SEAT | A | 0B5 |
Applicable to travel agents in Australia, Canada, China, France, Italy, Hong Kong, India, Indonesia, Japan, Korea, New Zealand, Philippines, Singapore, South Africa, South America, Thailand, United Kingdom and the United States.
| Commercial Name | EMD Type | Service Code | RFIC | RFISC |
| Group Deposit | S | DPST | D | 99A |
| Group Finals | S | DPSF | I | FIN |
| Commercial Name | EMD Type | Service Code | RFIC | RFISC |
| Pre-paid Freight | S | FRGT | C | 0H1 |
| Commercial Name | EMD Type | Service Code | RFIC | RFISC |
| Loyalty Memberships | S | FTCL | A | QFF |
| Commercial Name | EMD Type | Service Code | RFIC | RFISC |
| Fee-Reissue or Exchange | S | REIS | D | 98I |
| Penalty Fee (For POS AU and POS KR Jetstar Group fares only) |
S | PENF | D | 993 |
*These codes may vary if utilising an automated re-issue tool - refer to your Technology Partner
Note on RFISC: 98I - This is the letter I for India, not the number 1
Pre-purchased UMNR Supervision Fee - From 18 April 2024
Disclaimer: * Convert to currency of country of issue at exchange rate on day of issue
Notes:
- For RFISCs 0BZ and 0B0 - this is a 0 (zero) and not O (Oscar)
All Qantas Australian domestic flights and Qantas International flights to North and South America (based on piece):
When purchasing additional baggage by EMD, ensure you select the correct option for either PIECE or WEIGHT. This means that if the baggage allowance on your customer’s ticket is based in weight then the pre-purchased additional baggage must be purchased by weight.
| Commercial Name (Based on Piece) | EMD Type | SSR+ | Service Code | RFIC | RFISC |
| Pre-Paid Baggage | A | C | 0CC |
All Qantas international flights EXCEPT for Qantas flights to North and South America (based on weight):
| Commercial Name (Based on Weight) | EMD Type | SSR+ | Service Code | RFIC | RFISC |
| Up to 11LB 5KG Baggage | A | C | 0CW | ||
| Up to 22LB 10KG Baggage | A | C | 0CZ | ||
| up to 33LB 15KG Baggage | A | C | 0C1 | ||
| Up to 55LB 25KG Baggage | A | C | 0C4 | ||
| Up to 35KG Baggage | A | C | 0C7 |
Applicable to Amadeus only for both weight and piece:
When purchasing additional baggage by EMD, ensure you select the correct option for either piece or weight (with the exception of Technology Partner Amadeus user information as listed below).
| Commercial Name (Based on Weight and Piece) | EMD Type | SSR+ | Service Code | RFIC | RFISC |
| Pre-Paid Baggage | A | XBAG | C | 0AA |
| Commercial Name | EMD Type | Service Code | RFIC | RFISC |
| Refundable balance | S | RSVF | D | 996 |