Help and Support
What is Qantas Agency Connect?
Qantas Agency Connect is a dedicated online portal which provides Travel Agents with the tools to self-service their customers' bookings anytime.
You can view our Site Map here.
Qantas Agency Connect Service Requests enables you 24/7 access to a suite of support tools to assist in managing your customer booking requirements.
Below are the most common self-service requests, or you can view all Service Requests here.
Schedule Change
Complete this service to manage your customer’s booking and obtain an authority to reissue their ticket following a schedule change
Fare Rule Waiver
Request a fare rule waiver for change fee, ticketing time limit, expired fare or ticket validity
If a service request cannot be actioned online, please contact the Qantas Agency Connect team for assistance.
The Qantas Agency Connect site is available to you 24/7 for service requests, policies and information. Please email the Qantas Agency Connect Team for:
- Schedule Changes when unable to be actioned online
- Fare reassessment for imminent departures
- Any fare reassessments that cannot be requested online and oneworld fare quotes and reassessments
Sport events, family reunions, mining operations, conferences, incentives and more. If you are booking a group of 10 or more, or have 20 or more customers' travelling to the same destination for a common purpose, Qantas Group Travel has you covered.
Group Travel offers flexible fares across all destinations and cabin types. For Fare rules please view our clue cards.
- Australia Domestic Fare structure clue card (PDF)
- International Fare structure clue card (PDF)
View Frequently Asked Questions:
General FAQs
Relating to ticketing, use of the site, functionality and policies.
Privacy and Security
How Qantas generally handles your personal information.
Qantas Agency Connect FAQs
Relating to how to get your agency started with Qantas Agency Connect.
Cookies and Cache
Enabling cookies ensures that the Qantas Agency Connect site will load as designed. Each browser caches and stores data differently, which may require you to manage how your internet browser is handling this site.
If you are experiencing technical difficulties or errors, we recommend the following steps be completed:
1. Clear your cache, cookies, and other site data: This can help resolve issues caused by outdated or conflicting data.
2. Restart your browser: Closing and reopening your browser will help refresh its settings and resolve issues.
If you are still unable to complete the request you may wish to try another a different browser: Sometimes, switching to another internet browser can resolve compatibility issues.
Find out how to clear, enable, and manage cookies and other site data on your preferred browser.
| Qantas Department | Contact | Operating Hours |
| Qantas Agency Connect | (213) 419 1134 qantasagencyconnectna@qantas.com.au |
Monday to Friday 9am EST - 5pm PST |
| Qantas Group Travel | northamerica@qantasgrouptravel.com | Monday to Friday 9am - 5pm PDT |
| Qantas Contact Centres | 1 800 227 4500 (Please note that this number is for direct customers and imminent departures only) |
24 hours – 7 days a week For our overseas offices refer to Qantas Contacts |
| Customer Specific Needs Team | 1 800 233 4414 For medical clearance requirements submit Qantas Group Medical Travel Clearance Form online specialhandling@qantas.com.au |
24 hours – 7 days a week |
| Freight | qffreightusa@qantas.com.au | Monday to Friday 6am - 5pm PDT Saturday 6am - 3:30pm PDT |
| Customer Care | Submit a Customer Care Form on behalf of your customer |
N/A |