Schedule of Fees
Find out about our booking, payment and change service fees.
When fees do not apply
Fees may not apply if you're entitled to a refund or flight change under applicable local law or the Conditions of Carriage due to a cancellation, delay or schedule change.
Current fee schedule
The payment fee is calculated as a percentage of the all inclusive fare as follows:
| Payment type | Payment fee | |
|---|---|---|
| Pre-paid Mastercards, including Qantas Money | 0.25% | |
| Debit and pre-paid Visa cards | 0.49% | |
| Mastercard credit card | 0.64% | |
| Visa credit card | 1.03% | |
| American Express | 0.64% | |
| Zip | 1.5% | |
| Paypal | 0.69% | |
| Other debit and credit cards (eg JCB & non-Qantas issued UATP cards) | 1.03% | |
| non-Qantas issued UATP cards | 1.75% |
The payment fee will be rounded up to the nearest 10 cents for each ticket.
Fees are capped at a maximum per ticket, per card of $22 for domestic and trans-Tasman bookings and $120 for international bookings.
Payment options that don't incur the payment fee:
- UATP cards issued by Qantas; or
- Flight Credits.
For Points Plus Pay - Flights booking, a payment fee applies unless you redeem entirely in points.
Booking fees
In addition to making bookings on Qantas Business Rewards, qantas.com, bookings can be made through Qantas Contact Centres and selected Qantas airport locations as well as web chat, sms and selected social media channels in some countries. The following fees apply for bookings made through Qantas Contact Centres, Qantas airport locations, web chat and social media. The below fees are not payable for bookings made online via qantas.com.
| Fare type - Australia | Fee per passenger per booking |
|---|---|
| Domestic | A$45^ |
| Trans-Tasman | A$45 |
| International | A$77 |
Change booking fees
In addition to changing bookings on qantas.com, bookings can be changed (where allowed) through Qantas Contact Centres and selected Qantas airport locations, as well as web chat, sms and selected social media channels in some countries. The following Change Booking Fees apply for bookings changed through Qantas Contact Centres, Qantas airport locations, web chat and social media. The below fees are not payable for bookings changed online via qantas.com.
No Change Booking Fees will apply for changes to a booking in Business or First, including date and time changes.
Note: to change a booking via any method, a change fee may apply depending on the fare type purchased. You may also have to pay any difference between the fare for your new booking and the original fare. Refer to the applicable fare rules for details.
| Fare type | Fee per passenger per booking* |
|---|---|
| Australian Domestic - booked through Qantas Contact Centres | A$10^ |
| Australian Domestic - booked through Qantas airport locations and Group Sales | A$45^ |
| Australian trans-Tasman | A$45 |
| Australian International | A$77 |
| New Zealand trans-Tasman - originally booked through Qantas Contact Centres | NZ$10 |
| New Zealand trans-Tasman | NZ$45 |
| New Zealand International | NZ$77 |
Cancellation fees
Flights
Cancellation fees may apply and these vary depending on your point of origin and destination. Refer to the applicable fare rules for details.
Additional baggage
The following fee applies when you request a refund of additional baggage allowance in accordance with the terms and conditions.
| Cost per passenger per booking | Qantas Points+ per passenger per booking | |
|---|---|---|
| A$80 | 5,000 |
Important information
^ Includes GST.
+ Point cancellation fees only apply for an additional baggage allowance purchased using Qantas Points.
~ Heritage Bank Limited (AFSL 240984) (the Issuer) issues Qantas Travel Money under arrangements between it, Qantas Airways Limited (AFSL 261363) and MasterCard Prepaid Management Services Australia Pty Limited (AFSL 386837) (a MasterCard business). For more information visit Qantas Travel MoneyOpens in a new tab or window.
Qantas would like to acknowledge the Traditional Custodians of the local lands and waterways on which we live, work and fly. We pay our respects to Elders past and present.