“We earn points while we sleep”
This information-management business turns accommodation costs into staff perks.
Before The Information Management GroupOpens in a new tab or window (TIMG) discovered Qantas Hotels in 2014, the company had a fixed-rate deal with a hotel chain. “However, every time there was a special event in a city, they’d say, ‘We’re fully booked – but if you pay more, we’re not’,” says TIMG’s Chris Cotterrell. Now, with Qantas Hotels, “often for the rate you’d pay for a three- or four-star hotel, you can get a five-star”.
Cotterrell appreciates the sensitivities of customer service. TIMG started digitising information in 2007, introducing online backups, workflow systems, e-discovery and other new services every year since.
“Many people view digital change in the workplace as a threat,” he says. “We start with a very small part of a business; if you go in with a big bang, that’s difficult to make positive.”
Cotterrell is equally mindful of his 400-plus staff. He uses the Qantas Points – earned through Qantas Hotels and other Qantas Business Rewards partners – for his team, upgrading those who fly between Sydney and Perth, or the employee who left for the airport at 3am after nursing a sick child. “It’s almost like a company reward scheme.”
Qantas would like to acknowledge the Traditional Custodians of the local lands and waterways on which we live, work and fly. We pay our respects to Elders past and present.