A better way to…
Turn your business sales into travel
“We never have to turn a customer away”
This Sydney beachside café has been riding high since installing a reliable payments system that accepts all cards – and earns Qantas Points along the way.
Famous for its açai bowls served in coconut shells and excellent coffee, Tamarama Kiosk has views across one of Sydney’s most spectacular beaches. “We’re in the middle of the Bondi to Bronte Walk, which is on every tourist’s bucket list,” says Jodi Boterhoek (above), who runs the kiosk with husband Alan Lewis. “In the 32 years I’ve been here – Al’s been here for more than 40 – our business has evolved from 100 per cent cash to pretty much 100 per cent EFTPOS.”
When they switched to Live Payments about five years ago, they were looking for an EFTPOS provider that accepted any credit or debit card or mobile wallet. “We get a lot of international travellers and many of them only have Amex, which we were previously unable to process. But Live Payments takes all cards. We never have to turn a customer away.”
The kiosk crew pride themselves on knowing the names and coffee orders of all their regulars and Boterhoek says she appreciates that Live Payments also makes business personal, offering fast and smooth set-up and support along the way. “We have our own relationship manager. When there’s a large event, like Sculpture by the Sea, we simply call him and get a few extra machines to keep up with the crowds.”
Live Payments deposits funds into the kiosk’s bank account every business day. And since the café signed up with Live Payments as a Qantas Business Rewards member, every tap on the terminal also earns Qantas Points for the business.
“We reinvest these points into travel, which is essential for staying on top of trends and drawing inspiration from other seaside venues,” says Boterhoek. “On a recent trip to Bali we got the idea to put beanbags out around the kiosk. We had some made over there and brought them back.”
At the rate Tamarama Kiosk serves coffee – as many as 1200 cups a day during peak times – the points are adding up fast in its Qantas Business Rewards Account.
They’re a valuable bonus, says Boterhoek, on top of the dedicated service she receives from the Live Payments team. “Not many big businesses run like that anymore.”
Earn Qantas Points, select from a range of payment devices designed to suit your needs and enjoy a dedicated relationship team with Live Payments.
1. EARN POINTS ON PAYMENTS
Cashless payments are the norm; a device that generates Qantas Points is not. “In the 32 years I’ve been here – Al’s been here for more than 40 – our business has evolved from 100 per cent cash to pretty much 100 per cent EFTPOS,” says Boterhoek.
2. TAKE PAYMENTS YOUR WAY
Whether you are looking for an integrated or mobile solution, Live Payments range of payment terminals offers the flexibility your business needs to provide your customers with a seamless and secure solution anytime, anywhere. And since the cafe signed up with Live Payments as a Qantas Business Rewards member, every tap on the terminal also earns Qantas Points for the business.
3. SUPPORT AROUND THE CLOCK
The kiosk crew appreciates that Live Payments also makes business personal, offering fast and smooth set-up and support along the way. “We have our own relationship manager. When there’s a large event, like Sculpture by the Sea, we simply call him and get a few extra machines to keep up with the crowds.”
Important Information
A business must be a Qantas Business Rewards Member to earn Qantas Points for business. A one-off join fee of $89.50 including GST normally applies, however this will be waived for Live Payments customers that join here. Members who apply for a Live Payments black facility will earn 1 Qantas Points for every $1 (including GST) transacted via their Live Payments black Merchant facility for Visa, Mastercard and Debit (EFTPOS) transactions, inclusive of GST. Members will earn 0.5 Qantas Point for every $1 (including GST) transacted via their Live Payments black Merchant facility for American Express transactions. Members who apply for a Live Payments gold facility will earn 0.5 Qantas Points for every $1 (including GST) transacted via their Live Payments gold Merchant facility for Visa, Mastercard and Debit (EFTPOS) transactions, inclusive of GST. Members will earn 0.25 Qantas Point for every $1 (including GST) transacted via their Live Payments gold Merchant facility for American Express transactions. Members who apply for a Live Payments green facility will earn 1 Qantas Points for every $25 (including GST) transacted via their Live Payments green Merchant facility for Visa, Mastercard, Debit (EFTPOS) transactions and American Express, inclusive of GST.
* Eligible to Qantas Business Rewards Members who apply for a Live Payments Plan for the first time between 12:00am 3 June 2024 and 11:59pm 31 July 2024 excluding Live Payments ISO & partner merchants. Members will earn 50% more Qantas Points for their business on all customer transactions made for 30 days, commencing on the day of the first transaction (or on the 30th day after the account being approved, whichever occurs first). Members who apply for a Live Payments Black plan will earn 1.5 Qantas Points for every $1 (including GST) transacted (instead of the usual 1 Qantas Point) via their Live Payments Black Merchant facility for Visa, Mastercard and Debit (EFTPOS) transactions, inclusive of GST. VIC Members will earn 1.5 Qantas Point for every $2 (including GST) transacted (instead of the usual 1 Qantas Points) via their Live Payments Black Merchant facility for American Express transactions. Members who apply for a Live Payments Gold plan will earn 0.75 Qantas Points for every $1 (including GST) transacted (instead of the usual 0.5 Qantas Points) via their Live Payments Gold Merchant facility for Visa, Mastercard and Debit (EFTPOS) transactions, inclusive of GST. Members will earn 0.375 Qantas Points for every $1 (including GST) transacted (instead of the usual 0.25 Qantas Points) via their Live Payments Gold Merchant facility for American Express transactions. Members who apply for a Live Payments Fee Free or Green plan will earn 1.5 Qantas Points for every $25 (including GST) transacted (instead of the usual 1 Qantas Point for every $25) via their Live Payments Fee Free or Green Merchant facility for Visa, Mastercard, Debit (EFTPOS) transactions and American Express, inclusive of GST. Bonus Qantas Points will be credited in two instalments: 50% will be credited within 60 days of receiving your End of Month statement. 50% will be credited 90 days thereafter, subject to your account being active. Any claims in relation to Qantas Points under this offer must be made directly to Live Payments by calling 1300 780 788 or emailing help@livepayments.com.
Qantas would like to acknowledge the Traditional Custodians of the local lands and waterways on which we live, work and fly. We pay our respects to Elders past and present.